From The Sip Trunking Experts

[September 28, 2004]

Bank of America Begins Rollout of Cisco IP Communications System to 180,000 Desktops at 5,800 Locations Throughout the United States

SAN JOSE, Calif. --(Business Wire)-- Sept. 28, 2004 -- Replacing Hundreds of PBXs with a Single Cisco Voice, Video and Data System Will Increase Productivity and Reduce Operating Costs for Bank

Cisco Systems(R) (Nasdaq:CSCO) today announced that Bank of America is now beginning its deployment of 180,000 Cisco(R) Internet Protocol (IP) telephones throughout 5,800 banking centers and enterprise locations in 29 states and the District of Columbia.

This significant deployment, which will occur in phases over the next three years, marks another major customer milestone for Cisco and falls on the five-year anniversary of the first public unveiling of the Cisco IP Phone 7900 Series handsets and the launch of the Cisco Architecture for Voice, Video and Integrated Data (Cisco AVVID) in September 1999. Systems integrator EDS will help Bank of America transition to its new voice and data network infrastructure.

"The Cisco IP Communications system allows us to eliminate hundreds of private branch exchanges (PBXs) in favor of a single, centralized, IP-based call control system," said Steve Venezia, managing director of the network computing group and network services for Bank of America. "This will help us realize operational and telecom cost savings as well as improved system management and employee productivity."

Bank of America, one of the world's largest financial institutions, will eliminate a disparate collection of 362 PBXs in favor of a converged Cisco IP Communications system. As a result, the bank will replace the disparate voice environment that services its branch and remote enterprise offices with a voice architecture and design based upon standardized products that will deliver ubiquitous voice services across the organization.

Venezia says the new Cisco IP Communications system provides a cost-effective, robust, resilient and flexible solution that will meet the bank's current and future needs. Initial productivity gains will come from:

-- Unifying more than 100,000 employee voice-mail boxes installed on a variety of voice messaging platforms with a single Cisco Unity(TM) voice messaging system

-- Integrated access to data from enterprise business applications

-- Extensible Markup Language (XML)-based applications customized for specific bank departments and lines of business

-- Greater employee mobility through increased telephony features and improved access to communication tools

-- The ability to simply deploy and extend contact center resources to multiple locations

"Today's announcement with Bank of America illustrates how the Cisco IP Communications system allows companies to cost-effectively enhance interaction with their customers by creating a seamless communications environment," said Rick Moran, vice president of the Product Technology Marketing Organization for IP Communications at Cisco. "The capabilities of the Cisco IP Communications system go well beyond those of traditional systems, which better prepares Bank of America and other organizations for today's business challenges."

About Cisco IP Communications

Cisco IP Communications is a comprehensive system of enterprise-class solutions including IP telephony, unified communications, rich media IP audio and videoconferencing, IP video broadcasting and customer contact solutions that take advantage of customers' existing Cisco IP infrastructure to deliver new, converged applications. IP telephony is a subcategory of IP Communications and describes core, IP-based voice solutions including: IP phones, IP PBX, voice applications and infrastructure.

Voice over IP (VoIP) defines a way to carry voice calls over an IP network including the digitization and packetization of voice streams. IP Communications utilizes the VoIP standards to create a telephony system where higher level features such as advanced call routing, voice mail, contact centers can be utilized. Although these communications can technically be accomplished using public Internet services, business use managed, private or virtual private networks (VPNs) to ensure quality and security of the communications. More information about Cisco IP Communications is available at:

About Cisco Systems

Cisco Systems, Inc. (Nasdaq:CSCO), the worldwide leader in networking for the Internet, this year celebrates 20 years of commitment to technology innovation, industry leadership, and corporate social responsibility. Information about Cisco can be found at For ongoing news, please go to:

Cisco, Cisco Systems, the Cisco Systems logo, and Cisco Unity are registered trademarks or trademarks of Cisco Systems, Inc. and its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.