From The Sip Trunking Experts

[April 06, 2005]

Global Call Center Outsourcing Summit to be Co-Located with Speech-World and IP Contact Center Summit Conferences in Dallas

Technology Marketing Corporation (TMC(R)), publisher of Customer Interaction Solutions(R) Magazine, will host the Third Global Call Center Outsourcing Summit(TM) May 25, 2005 in Dallas, Texas. The event will be co-located with TMC’s new Speech-World and IP Contact Center Summit conferences at the Westin Park Central Hotel.

The highlight of the Global Call Center Outsourcing Summit is the 20th Annual Customer Interaction Solutions Top 50 Teleservices Agencies and MVP Quality Awards Dinner. Since 1986, TMC has been recognizing the world’s largest outsourced inbound and outbound teleservices agencies. TMC ranks the “Top 50” in each category by their annual billable minutes.

According to Nadji Tehrani, TMC Chairman and founder of Customer Interaction Solutions magazine, Top 50 and MVP Quality Award winners will benefit greatly by this year’s Global Call Center Outsourcing Summit being co-located with Speech-World and the IP Contact Center Summit in Dallas.

“By implementing speech and VoIP technologies into their centers, the Top 50 and MVP Quality Award winners — clearly the largest users of contact center technologies in the world — can save as much as 175% on their annual agent and telecom costs. In addition to honoring them with their well-deserved awards, I am very pleased to also offer them the opportunity to see the latest speech and VoIP products and services in action on the show floor,” said Tehrani.

“Combining a half-day of educational sessions with time on the show floor, I truly believe this Global Call Center Outsourcing Summit will be the most productive we’ve staged,” added Tehrani.

The program for the Global Call Center Outsourcing Summit is as follows:

Wednesday, May 25, 2005
2:00 – 4:00 PM — Conference Sessions:
State of the Teleservices Industry, Including Review of Prevailing Industry Trends, plus Insightful Forecasts, by TMC President Rich Tehrani

How to Reduce Costs in Your Existing Contact Centers by Deploying Speech and
IP Contact Center Technologies

How Customers REALLY Feel About Interacting With Agents in Offshore Contact Centers: A Strategic Research Study by The Taylor Institute of Direct Marketing at the University of Akron

5:00 – 6:30 PM: Networking Reception in Exhibit Hall:
Enjoy refreshments as you visit booths in the Speech-World and IP Contact Center Summit Conference Exhibit Hall.

7:30 PM — 20th Annual Top 50 Teleservices Agencies / MVP Quality Awards Dinner
Gala event recognizing the Top 50 Inbound and Top 50 Outbound Teleservices Agencies; and MVP Quality Award Winners.

Complete details about the Global Call Center Outsourcing Summit can be found at the event Web site:

Information about attending or exhibiting at Speech-World and IP Contact Center Summit can be found at, or by calling Dave Rodriguez: 203-852-6800, ext. 146.

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.