From The Sip Trunking Experts

TMCNet:  Cypress Provides Top Law Firm Next-Generation VoIP Communications

[August 21, 2007]

Cypress Provides Top Law Firm Next-Generation VoIP Communications

ATLANTA --(Business Wire)-- Cypress Communications is providing a next-generation VoIP communications solution for one of the country's largest, most prestigious law firms - Pillsbury Winthrop Shaw Pittman LLP. As a completely outsourced solution, Cypress relieves Pillsbury of the burdens associated with telecom systems and includes all the hardware, software and network services for the firm's 1,800 employees.

The Cypress hosted VoIP solution, C4 IP, will boost Pillsbury's productivity by enabling employees to interact with clients more efficiently and communicate among themselves seamlessly throughout the firm's 11 offices nationwide with multimedia desktop applications like instant messaging, presence, conferencing, video and Microsoft Outlook integration.

Because Cypress owns and manages everything from the advanced IP phones on employees' desks to the Local Area Network and nationwide Internet backbone, upfront investment is avoided and reliability and quality of service is assured.

"While planning to replace our aging telephone and voicemail systems, we wanted the productivity benefits of Voice over IP, like unified messaging, Web conferencing and remote communications, but we also wanted to retain the reliability and sound quality of our traditional telephone systems," said Warren Jones, chief information officer for Pillsbury. "In assessing the many options, we soon became concerned about the high initial investment required, and felt we might have to make difficult choices between features and reliability. After listening to our business requirements, Cypress presented a unique solution that combined a state-of-the-art comprehensive Voice over IP system with management and support that ensure the quality of service we require."

Jones continued, "Cypress is providing a fault tolerant network infrastructure, local and long distance service, instant messaging and voice and Web conferencing; and cool new features that our lawyers and staff love like the latest Bluetooth-enabled Nortel telephones - all with no upfront investment or consulting fees. With Cypress C4 IP, we can equip our people throughout the country with the latest telecommunications technology to enhance productivity, creating real value for our clients while sustaining voice quality and lowering our total cost of ownership."

"The advanced communications applications that Pillsbury is benefiting from have been talked about for years," said Frank Grillo, executive vice president of enterprise services for Cypress Communications. "Now that companies are starting to implement them, they are seeing that it is just too complicated to buy all the hardware from multiple vendors, line up the service providers, hire developers to integrate it together, manage all the pieces and pray it works. With Cypress, we have a proven solution and can do it all for them - even manage the changes when employees change offices."

Advanced multimedia features of the Cypress hosted VoIP solution include:

-- Softphone, IP Phone and Converged Desktop

A desktop IP phone provides a traditional calling experience, while the softphone running on a laptop supports mobile users while away from the office.

-- Microsoft Outlook Integration

Integration with Microsoft Outlook allows users to click on a name in their address book to initiate a call, or to click on an email or instant message to call the sender.

-- Presence

Users always know who's available or on the phone, making it easy to connect and communicate with other employees across the enterprise.

-- Collaboration

Video calling and conferencing, file and whiteboard sharing, Web push and secure instant messaging connect users as if they are in the same room -- no matter where they are located.

-- Bluetooth Integration

With Bluetooth integration and a headset, users can move around the office -- even if they're only going for coffee -- and still maintain optimum productivity levels.

-- Automatic Call Distribution (ACD)

Calls can be queued and distributed between team members for efficient call handling and improved customer satisfaction. Real-time call center statistics, agent performance and traffic reports, customized on-hold music and messages, and user-defined customizations boost productivity.

-- Unified Messaging

Integrated with Microsoft Outlook, voicemails are delivered to email inboxes and can be saved or forwarded just like any other email.

-- Find Me/Follow Me

Users can implement advanced call routing based on day, time or their availability. Calls can go to voicemail, a cell phone or any other phone.

About Pillsbury Winthrop Shaw Pittman LLP

Pillsbury Winthrop Shaw Pittman LLP is a dynamic full-service law firm with market-leading strengths in the energy, financial services, real estate and technology sectors. The firm's lawyers serve clients throughout the U.S. and internationally from strategic locations including key global financial centers such as New York, London, Tokyo and Shanghai. Industry-driven client teams and a multidisciplinary approach to crucial business issues of the day also ensure clients receive thorough counsel on all aspects of a matter. The 2007 Corporate Counsel survey of Fortune 500 companies named Pillsbury a "Go-To Firm" in five practice areas -- corporate transactions, litigation, IP litigation, IP patent counseling, and labor and employment. Pillsbury placed among the nation's top 20 law firms in number of minority partners according to the Minority Law Journal 2007 Diversity Scorecard and was also named as one of Working Mother magazine's 100 Best Companies in 2006. Pillsbury has offices in New York, Washington, D.C., Los Angeles, Orange County, Sacramento, San Diego, San Francisco, Silicon Valley and Houston.

About Cypress Communications

Boasting a 20-year legacy and more than 6,500 customers coast-to-coast, Cypress is one of the nation's largest providers of end-to-end managed communication solutions for mid-sized businesses. Cypress provides advanced IP phones and VoIP (Voice over IP) services with cutting-edge multimedia desktop applications like Microsoft Outlook integration; unified messaging; video calling; and audio, video and Web conferencing. As a Deloitte Fast 50 and Fast 500 award recipient, Cypress is also recognized as one of the fastest growing telecommunication companies in North America. Cypress is headquartered in Atlanta, GA. The company's Web address is

-- Note to Editors: Changes Voice over IP to industry known VoIP for search optimization.

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.