From The Sip Trunking Experts

TMCNet:  Altitude Software Launches Altitude vBox 4.0

[July 05, 2010]

Altitude Software Launches Altitude vBox 4.0

Altitude Software Launches Altitude vBox 4.0 New Version of Independent, Competitive SIP Server Enables Fast Deployment of State-of-the-art IP Contact Center Infrastructure Solution Lisbon, Portugal, July 5th , 2010 Altitude Software, the leading independent global contact center solutions vendor, announces the release of Altitude vBox 4.0, a new version of Altitude’s full-featured SIP Server optimized to enable organizations of all sizes to deploy powerful, state-of-the art multimedia IP contact center solutions on a short time-frame.

The Altitude vBox is based on Asterisk, the world’s most popular open source IP PBX. It’s an infrastructure solution optimized by Altitude Software (a Digium Call Center ACD partner) to enhance contact centers’ performance, scalability, usability, and enable direct integration with Altitude uCI, Altitude’s customer interaction management suite. The Altitude vBox new release adds: · High end scalability including support up to 2000 agents; · Proven fault tolerance with very fast recovery times, achieving increased availability; · Advanced management features, including easy-to-install processes and administration tools; · A revamped GUI with centralized configuration and management.

According to the Gartner Report “A Technology Framework for Enterprise Unified Communications” (Bern Elliot, January 2010, G00173410) “voice is the most important real-time communication channel. Enterprise voice is typically delivered through a PBX or an IP-PBX. However, the voice area is evolving rapidly, with a wide range of software-based solutions entering the market” Altitude vBox 4.0 installations can start with just a few seats and grow to meet any organization´s specific needs, enhancing features and functionalities along the way. IP-enabled agents can get started using Altitude Unified Desktop, an out-of-the-box multimedia agent desktop that includes an integrated SIP soft-phone, as well as the ability to integrate any custom desktop application or a third party CRM application, in order to provide data capabilities and multimedia interaction handling.

“Put together with the Altitude uCI contact center suite, the Altitude vBox allows organizations to rapidly deploy a powerful and highly scalable IP multimedia contact center solution and infrastructure at a very competitive cost,” says Miguel Lopes, Vice President, Marketing and Product Management at Altitude Software. “This is a great one-stop-shop solution and the right choice for established companies to achieve the rapid deployment of new sites or to tie flexible operations into legacy infrastructures.” Contact Center start-up profits from low cost powerful infrastructure and applications to set-up successful, competitive business YOURVOICE Contact Solutions, an innovative new contact center services provider in Portugal, relied on Altitude Software to set up, from scratch, a very flexible but powerful operation and enter the highly competitive contact center outsourcing market. Ricardo Delgado, Managing Director of the company, acknowledges the importance of the Altitude Software partnership: “With Altitude Software, we were able to have a high-productivity, low investment contact center up and running in a few weeks. Altitude solutions, especially the Altitude vBox, allowed us to successfully cope with high growth and triplicate our staff with little additional equipment costs, while continuing to ensure competitive quality contact center services to customers.” Altitude uCI™ and Altitude vBox offer a complete solution that provides a fast implementation or smooth transition to VoIP. Depending on the operational needs of each organization, the new VoIP contact center can be up and running in hours, thanks to the fast hardware procurement and the pre-integration between Altitude vBox and the Altitude uCI™ suite. True to its "Freedom of Choice" commitment, the open architecture of the Altitude solutions also integrates with existing contact center solutions and preserves investments in traditional systems, while providing a platform for future applications.

More information about the Altitude vBox 4.0 End About Altitude Software Altitude Software ( is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 900 customers in 60 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 40+ industry awards and it has been included by Gartner in the industry Magic Quadrants since 2000. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialer, voice portal, desktop front-end, monitoring and analytics. Altitude Software can be reached at +1 877 4744499 or emailed to Follow us on Twitter ( ), Linkedin ( ) and Facebook ( ).

For More Information: Carlos Taveira Get Global Marketing Communications Tel.: +351 213502551 Email:

As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments.

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.