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Digital Edge, a technology company dedicated to helping businesses build the IT atmosphere they need to succeed, partners with TELEHOUSE to provide hosting and 24/7 high level data center services.
Case Study: Digital Edge, a technology company dedicated to helping businesses build the IT atmosphere they need to succeed, partners with TELEHOUSE to provide hosting and 24/7 high level data center services.
The Challenge: Headquartered in Staten Island, New York, Digital Edge focuses on supporting back-end 24X7 technology and consulting services within datacenters in order to supervise, manage, and support companies. They are dedicated to ensuring customers uptime experience.
Digital Edge requires easy, fast remote and physical access to their client’s collocated equipment in order to optimize their customers IT environment for reliability and growth. With this, Digital Edge’s robust monitoring and control systems can ensure efficient and effective use of IT resources. Digital Edge needed a scalable, reliable facility and data center partner that they can integrate knowledge, capabilities and share resources cost effectively, as well as develop a value oriented relationship.
The Solution: After extensive research, Digital Edge realized that most data center facilities throughout the New York area did not meet the standards and potential business opportunities they sought. However, TELEHOUSE provided Digital Edge with a refreshing new approach that permitted a relationship built on trust, capabilities, and results. Both parties were ultimately seeking to deliver the best quality services, at cost-effective prices, for companies looking to create a sophisticated IT infrastructure. By purchasing colocation and office space from TELEHOUSE, Digital Edge found a home which provided them with limitless opportunities. They could conveniently access their suites at all times, and give their customers a physical tour of the safe and spacious environment where their equipment was located. Digital Edge’s customers rely on TELEHOUSE’s N+1 UPS systems with backup diesel generator power, providing 100% uptime history at the Teleport facility since 1989. The “remote hands” policy has also helped Digital Edge make a strong impact on their potential customers, while reinforcing the positive relationships with current clients. TELEHOUSE’s robust and state of the art data centers are a key part of Digital’s Edge’s success. By solidifying their partnership with TELEHOUSE, Digital Edge has been able to differentiate themselves from their competition. They know they can stand by their philosophy of being a technology company who can be trusted to always provide substantial solutions and superior services.
The Results: Digital Edge’s future plans include expanding both nationally and internationally with TELEHOUSE as their number one Global IT provider. As of right now, Digital Edge continues to enjoy all the benefits of our New York locations. Patricia Marro, director of Sales and Marketing at Digital Edge, was looking for a facility that could provide many connectivity options, an ample amount of power, and opportunities to expand business beyond the New York area. She has said, “My biggest obstacle was finding a data center that lived up to the hype they portrayed on their websites. When walking through the door at TELEHOUSE I saw firsthand the power and excellent service that would be available to Digital Edge.” The partnership with TELEHOUSE enhanced Digital Edge’s performance on a variety of different levels including more customized choices to meet their clients’ unique needs. Patricia communicates on a regular basis with the TELEHOUSE staff, and has witnessed their dedication to satisfying each and every customer. Digital Edge can effortlessly accommodate their clients without being burdened by colocation woes thanks to TELEHOUSE’s outstanding facilities. She has said, “TELEHOUSE works hand in hand with Digital Edge. I feel that TELHOUSE personnel truly care about our clients and have contributed in many ways to keeping the Digital Edge - TELEHOUSE partnership strong.”
About TELEHOUSE America: TELEHOUSE America is the US's leading provider of dedicated data centers, colocation facilities, international Internet exchanges, managed IT services and disaster recovery solutions. A stable and trusted pioneer of carrier-neutral data center services, they provide secure, power-protected environments, where clients house and operate their telecommunications and network resources. Companies from a wide range of industries locate their mission critical equipment at TELEHOUSE's colocation "meet-me-centers" in New York and California; taking advantage of the potential business opportunities that exist from other TELEHOUSE customers.
Among the many benefits of collocating with TELEHOUSE is the ability to connect to state-of-the-art peering exchanges in New York (NYIIX) and Los Angeles (LAIIX). Through Manage-E (http://www.Manage-E.com), TELEHOUSE provides a comprehensive suite of solutions – from help desk and hardware support to managed IT infrastructure, security and compliance services – all delivered by expert consulting and operations teams on a global scale and from one point-of-contact.
Additionally, the global availability of TELEHOUSE-branded data centers in 17 cities throughout Asia, North America and Europe, delivers continuous, cost-effective operation of network-dependent, IT infrastructure to businesses around the world. Please visit http://www.TELEHOUSE.com, or contact us at sales@TELEHOUSE.com.
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