|[June 13, 2011]
Agilence Names Mike Mitchell VP of Customer Service
CAMDEN, N.J. --(Business Wire)--
Agilence, Inc., the leader in point-of-sale video auditing solutions,
today announced the selection of Mike Mitchell as Vice President of
Customer Service. Expanding on his vast professional expertise in retail
software management, Mitchell will be responsible for all customer
services, including product implementation and support services as well
as professional auditing services.
"Mike brings a wealth of leadership skills that is crucial to Agilence,
as we continue to expand our product development and offer strong
professional support to our customers," states Russ Hawkins, President
and CEO of Agilence. "We're thrilled to welcome him to our team and are
confident that he will be a valuable asset to both Agilence and our
Prior to joining Agilence, Mitchell served as Director of Professional
Services at Tyco International, where he facilitated the multi-national
corporation's retail sales and consolidated management of its vital
intelligence solutions offrings.
A graduate of the University of Notre Dame, Mitchell was the first
full-time hire at Retail Expert, Inc., a software development and
consulting firm, rising in role from Project Analyst to Director of
Customer Support. In 2006, Tyco/ADT acquired Retail Expert, and Mitchell
was appointed as Director of the Store Performance Solutions group. He
has over 12 years of experience designing and delivering software
solutions, including the development of applications and integration of
product management strategies.
"I'm excited about the opportunity to support the continued growth at
Agilence and to bring along my knowledge of intelligence solutions from
the retail industry to this remarkable workplace," notes Mitchell. "I
want to ensure that our customers continue to receive the professional
expertise that Agilence provides."
develops Hawkeye, an industry leading POS video auditing solution
that enables retailers to quickly identify losses caused by operational
errors, promotion execution, systemic errors, and associate fraud. Hawkeye
efficiently identifies store-wide losses at the point-of-sale before
they can erode profit margins and provides retailers with a 6-to-1 ROI
in less than 12 months.
Founded in 2006, Agilence, Inc. is headquartered in Camden, N.J. To
learn more about Agilence, Inc., please visit http://www.agilenceinc.com
or call 866-710-3792.
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