SMBs find new user experience and more productivity with Alcatel-Lucent solution; 16 million SMB users already count on Alcatel-Lucent Enterprise and new mobility features further their communications network investment
(M2 PressWIRE Via Acquire Media NewsEdge) At a glance:
SMBs can meet the requirements of a new generation of workers with flexible, mobile-based solution
Gain increase in business efficiency as users can access resources from any location
Protect investment with SIP open technology to support range of devices and applications, and lower network costs
Today's successful small and medium-sized businesses recognise the value of technology and collaboration. To attract a new generation of workers, businesses offering seamless business applications and tools with flexibility across devices, are discovering an increase in productivity as a result of employee engagement, and those employees deliver an increase in customer satisfaction that drives new business.
Alcatel-Lucent is introducing improved features on its multimedia communications platform for SMBs, the OmniPCX Office (OXO) Rich Communication Edition Server (RCE), which delivers a rich user experience for todays employee. A complete, high performance voice, data and collaboration tool, the new solution meets all the needs of an SMB with its wide panel of services and capabilities, including first welcome customer management, more advanced Unified Communications services, home working and mobility management, as well as customer service features in verticals, such as hospitality. With Alcatel-Lucent's My IC Mobile application, an iPhone becomes an extension of the desk phone connecting to the corporate directory, creating a single phone number, starting a video conference and using other corporate services on the device, all carried over the solution.
Employees of a small or mid-sized company have the flexibility to do business from anywhere and at anytime with the OXO and its supporting applications as it offers compliance with new devices and these benefits of mobility:
Answer customer calls immediately, no matter if in the office or outside
Communicate on the move using business telephony services, and using voice and/or data devices
Configure business phone and mobility options remotely
Keep in touch with the company ecosystem
Get access to the corporate directory, communication log and contact list to set up calls
With SIP capabilities, SMBs can gain better return on services from Carriers and take advantage of additional capabilities available on OXO:
Platform ready for My IC Phone deployments
SIP trunking enhancements and support
Integrated contact centre capabilities
Flexible & modular
Complete IP offering
Manish Sablok, Head of Marketing for Central North and East (CNE) Europe, Alcatel-Lucent Enterprise
"Mobility is a way of life but isnt always a reality in our business lives. Alcatel-Lucent is helping SMBs bridge the two realities to deliver the same user experience whatever the device in a business environment."
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For more information, please contact:
Claire Grant IBA, PR for Alcatel-Lucent Enterprise Tel: + 44(0)1780 721 433 Email: firstname.lastname@example.org
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