|[March 22, 2012]
Orange Business Services Becomes First Global ICT Provider to Achieve New ISO and ISAE Audit and Assurance Standards
PARIS --(Business Wire)--
Orange (News - Alert) Business Services is the first global ICT player to achieve both
the new ISO
20000:2011 standard for Service Management, confirming its alignment
with ITIL V3 2011, and the new International
Standard on Assurance Engagements (ISAE) No. 3402, which replaces
the Statement on Auditing Standards (SAS (News - Alert)) No. 70 reports internationally.
ISO 20000 - Service Management - This certification
was renewed for existing Orange entities, locations and services
including new extensions to cloud computing services for our Flexible
Computing platform in France and to our operations in Germany.
The 256 requirements for ISO 20000 certification are aligned with the
refreshed ITIL v3 2011 processes related to ISO requirement categories
such as Service Delivery, Relationship Processes, Resolution, Control
and Release, and reinforced security requirements.
ISAE 3402, Type II Assurance Reports on Controls at a Service
Organization - In addition to its ISO 20000:2011
certification, Orange successfully passed an independent auditor
examination on ISAE 3402 for its core IT and network services for key
ISAE 3402 is the new global standard for assurance reporting on service
organizations, which superseded SAS 70 for international engagements on
June 15, 2011. Independent auditors performed stringent examinations
over a 12-month testing period to validate the uality, reliability and
integrity of the Orange operational processes and controls. With this
audit report, customers of Orange Business Services (News - Alert) can be assured that
it meets the requirements of the US Sarbanes-Oxley Act and key security,
change management and business continuity objectives related to the
"Achieving these global industry standards assures enterprises that our
processes and managed services hold the highest marks in excellence,"
said Dominique Espinasse, senior vice president, Customer Services and
Operations, Orange Business Services. "This level of international
certification proves that Orange has the necessary controls and
safeguards in place to meet the managed services requirements of our
The existing ISO certifications for Orange Business Services have also
been renewed. The current ISO and ISAE compliance coverage is summarized
ISO 20000 - Service Management extended to Flexible
Computing Premium in France and German operations. Renewals have been
granted for existing core Network and IT services, Major Service
Centers in France, Egypt and India, and for operations in Switzerland.
ISO 27001 - Security Management for Orange Major
Service Centers in Egypt and India, IT Services Operations in Rennes,
France, and the Global Network Management Center in New Delhi.
ISO 9001 - Quality Management for Orange Major Service
Centers in France, Egypt and India and for operations in Germany and
ISO 14001 - Environmental Management for the Orange
Business Services site in Rennes, France, underscoring our sustainable
IT offerings, now extended to our Cairo MSC (News - Alert).
ISAE 3402 Type II - Service Organization Assurance for
Data Centers in Rennes, Paris (Chevilly, Rueil Malmaison);
Northryde, Sydney; Chai Chee, Singapore; Park Royal, London; and Oak
Hill, Va., U.S.; Major Service Centers in Cairo, Delhi and Rennes; and
Network Centers in Paris and Rennes.
About Orange Business Services
Orange Business Services, the France Telecom (News - Alert)-Orange branch dedicated to
B2B services, is a leading global integrator of communications solutions
for multinational corporations. With the world's largest, seamless
network for voice and data, Orange Business Services reaches 220
countries and territories with local support in 166. Offering a
comprehensive package of communication services covering cloud
computing, enterprise mobility, M2M, security, unified communications,
videoconferencing, and broadband, Orange Business Services delivers a
best-in-class customer experience across a global landscape. Thousands
of enterprise customers and 1.4 million mobile data users rely on an
Orange Business Services international platform for communicating and
conducting business. Orange Business Services is a four-time winner of
Best Global Operator at the World Communication Awards. Learn more at www.orange-business.com.
France Telecom-Orange is one of the world's leading telecommunications
operators with 172,000 employees worldwide and sales of 45.3 billion
euros in 2011. Orange is the Group's single brand for Internet,
television and mobile services in the majority of countries where the
company operates. France Telecom (NYSE:FTE) is listed on Euronext Paris
(compartment A) and on the New York Stock Exchange.
Orange and any other Orange product or service names included in this
material are trade marks of Orange Brand Services Limited, Orange France
or France Telecom.
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