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TMCNet: Frost and Sullivan Reports Customer Interaction Malaysia Summit

[April 17, 2012]

Frost and Sullivan Reports Customer Interaction Malaysia Summit

Apr 17, 2012 (Close-Up Media via COMTEX) -- Frost and Sullivan recently hosted the Customer Interaction Malaysia Summit on April 12, at the DoubleTree by Hilton, Kuala Lumpur.

According to a release, Gold Sponsors included Oracle and Partner Sponsors Aspect, Interactive Intelligence, LivePerson and Orange Business Services.

The one-day summit opened with remarks by Andrew Milroy, Vice President of ICT Research, Frost and Sullivan.

This was followed by a second keynote address on Inspiring Intimacy in Customer Interactions by Dato Zuraidah Mohd Said, Chief Executive Officer, Menara KL.

Presenters and participants included AirAsia, Asian Broadcasting Network, Aspect, Brandt International, Caelan Wright Asia, Celcom Axiata, Citibank, COPC Asia Pacific, CRM and CCAM, DRB-HICOM, Google, IASA, Interactive Intelligence, LivePerson, Maxis, Menara KL, Omnicom Media Group, Oracle, Orange Business Services, RHB Investment Bank, UM Specialist Centre, and YTL Communications.


Oracle is a Gold Sponsor while Aspect, Interactive Intelligence, LivePerson and Orange Business Services are Partner Sponsors. CBS Interactive and ZDNet are the Official Digital Media Partners while Business Today, Malaysia SME, Redberry, The Malaysian Reserve, The Malay Mail, and Unreserved are Media Partners. Customer Relationship Management and Contact Centre Association of Malaysia and IASA are Supporting Organizations for the summit.

Frost and Sullivan provides research and best-practice models.

((Comments on this story may be sent to newsdesk@closeupmedia.com))

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