Major investment accelerates international expansion for multi-channel customer interaction software provider
(M2 PressWIRE Via Acquire Media NewsEdge) Reading, -- Eptica, the leading European solution for Multi channel Customer Interaction Management, today announced a new 5.7 million (7 million) funding round, which will be used to strengthen product development and accelerate international expansion, particularly in the UK, France and Asia. The funding comes from new shareholder Auriga Partners, alongside existing investor Omnes Capital (formerly Crdit Agricole Private Equity).
This major investment, against the backdrop of the current economic landscape, demonstrates the strength of Epticas multi channel customer interaction suite which increases revenues, reduces costs and improves quality of service by making customer service more efficient and joined-up across a companys many customer channels, including the Internet, social media and mobile devices.
Eptica is a leading player in its market and shows strong potential to develop further, making it a clear fit with Auriga Partners investment strategy. We are pleased to support Epticas growth and to work with it on future expansion and potential acquisitions, said Nicolas Tcherdakoff, Associate Director, Auriga Partners.
Since its formation in 2001, Eptica has grown rapidly in Europe and Asia. 2011 revenues were 5.15 million (6.3 million), with international revenues representing 40% of turnover, and UK sales up 17%. Profitable since 2008, Eptica has achieved annual organic growth of 37% since 2005.
We are delighted to have invested in Eptica since 2003 and are enthusiastic about its next stage of development and the value this will create. In ten years the company has demonstrated a strong ability to innovate and lead its market by delivering solutions that meet the changing needs of companies and their customers, said Christian Claussen, Senior Associate Director, Capital Risk, Omnes Capital.
Epticas technology is available in 26 languages and guarantees consistent, high quality customer service. The companys strengths have been recognised by inclusion in the Gartner Web Customer Service Quadrant in both 2010 and 2011.
Today marks an exciting moment in Epticas development and we are proud to be supported by such renowned investors. Were now able to build on our previous success and embark on a new phase of growth that enables us to embrace the growing market opportunity around the world, said Olivier Njamfa, CEO and President, Eptica.// More than 370 organisations in 15 countries use Eptica to deliver excellent customer service while reducing and controlling costs. In 2011, Eptica signed 26 new customers, including Debenhams, TUI, New Look, Direct Wines and Travel Jigsaw in the UK, Auchan China, andANCV, Darty, Guy Degrenne, Metro, Pagesjaunes and Quiksilver in France.
Additionally, an increasing number of existing customers, including AirAsia and leading retailers Vertbaudet, Fnac, RueDuCommerce and La Redoute rely on Epticas Social Media Interaction Management Suite to manage these vital new customer service channels.
Eptica was advised by Marc Oiknine at Alpha Capital on the financial aspects of the fundraising and by SB Avocats on the legal elements. Law firm Pinot de Villechenon acted for Auriga on the transaction.
Eptica was founded in 2001 by Olivier Njamfa and Thierry Gandilhon and is a spin-off from EADS. It currently has 47 staff in offices in France, the UK and Singapore.
Eptica secured first funding in 2002, with Omnes Capital investing in its second round in July 2003. A third funding round in 2005 raised 2 million to enable expansion and the opening of offices in the UK and Singapore. This is its fourth funding round.
Eptica is the leading European multilingual solution for Customer Interaction Management including Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service. Available on premise or SaaS, Eptica software enables website and customer service channels to improve quality of service, resolve enquiries faster, reduce costs and maximize every sales opportunity. Today more than 370 customers, including some of the worlds largest brands, in 15 countries, use Eptica solutions to deliver excellent customer service at much lower cost. Epticas customers include: Dixons, Domestic & General, Haven Holidays, Republic, Panasonic, Virgin Holidays, Capita and Ageas Insurance Solutions.
Eptica is based in the UK, France, Spain, Canada and Singapore and operates worldwide through its network of partners. Eptica was awarded the Deloitte Technology Fast 500 EMEA in 2009 for the third consecutive year.The companys continuing innovation and strong performance resulted in Epticas inclusion in Gartners 2011 and 2010 Magic Quadrants for Web Customer Service.
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