|[April 26, 2012]
CommuniTake Technologies Unveils New Release of On-Device Diagnostics and Repair Application
TEL AVIV, Israel --(Business Wire)--
Reinforcing its commitment to help service providers maximize the value
of their support operations, CommuniTake Technologies launched the most
advanced and comprehensive on-mobile device diagnostics and repair
With this solution, service providers can increase support efficiency
and responsiveness while reducing costs and complexity for traditional
contact centers. It enables service providers to not only constrain
support costs but to shape new customer experience by empowering
customers to easily troubleshoot device connectivity and usage problems
at any time, without the need for agent assistance.
The new application brings together unique best-in-class repair
capabilities that drive smarter, more powerful issue resolution:
allowing the device holder one-click Access Point (News - Alert) Name (APN) settin;
providing automated diagnostics and change of Flight and Silent modes:
assuring connection to 3G networks and the ability to transmit and
receive data over a cellular network; detecting resource hogging
applications; presenting battery health; displaying speed test results
and various diagnostics such as device model name, device IMEI, current
location and more.
"CommuniTake Technologies simplifies the way operators support their
customers. First, we make it easy for device holders to resolve issues
by themselves, matching consumer desire for a swift one-and-done
resolution when they need it most. This reduces support outlays via less
inbound calls. Secondly, we allow better support practices and improved
support metrics at the contact center by providing a way for device
holders to enrich the support representatives' insights towards rapid
resolution," said Ronen Sasson, CommuniTake Technologies CEO.
About CommuniTake Technologies Ltd.
Founded in 2009, CommuniTake is recognized as a front-runner in remote
access technology over mobile devices. It established an industry first
by combining advanced enterprise mobility solutions with a full remote
CommuniTake introduces operators to new revenue generating programs,
cost cutting support solutions, automated issue resolution processes and
an innovative white label model. Our products have been implemented at
some of the leading service providers help desks centers and global
corporations. The company was awarded RIM's 2010 EMEA innovation award
for service excellence.
[ Back To SIP Trunking Home's Homepage ]