LiveVox (News - Alert), Inc., the leading provider of cloud contact center solutions,
today announced that Chief Marketing Officer John McNamara will be
leading a team of experts in the Accounts Receivables Management
industry at ACA International's Fall Forum 2012. This panel will share
best practices in compliance management systems and data security, among
The CFPB's (Consumer Financial Protection Bureau) recent announcement
about large market participants and examination policies is reshaping
compliance management and data security. Contact centers, especially
those in the accounts receivables industry, are seeking solutions to
mitigate risk and adjust cost structure while adapting to new market
demands and restrictions.
John McNamara, Chief Marketing Officer of LiveVox and active member of
the ACA and DBA, explains that "Now more than ever, this industry is
facing a level of uncertainty - both from market and regulatory changes.
What were once acceptable operational standards are rapidly being
replaced by higher, more demanding goals. It is absolutely crucial for
contact centers to understand these shifts and prepare for them. One
major change to come revolves around how businesses handle data security
and compliance. It behooves all industry players, large and small, to
study these changes intensely and refine business practices as the
compliance landscape re-clarifies."
McNamara will lead a panel of experts in fields ranging from
regulations, operations, and technology to discuss these hot-button
topics at the upcoming ACA Fall Forum in Chicago.
What: Secure Your World
When: 2:30pm - 3:30pm EST, Thursday, November 8th
McNamara adds, "I am honored for the opportunity to join this panel. In
the last year, I have had the privilege of participating in multiple
discussions regarding the industry's response to changing regulations
and I have no doubt that the intensity has increased in parallel with
the growing reach of the CFPB. Organizations such as the ACA and the
events they hold act as a crucial medium to gather and share ideas to
prepare not only individual operations but the industry as whole."
For more information on participating at ACA Fall Forum, visit http://events.acainternational.org/.
LiveVox is a leading provider of fully integrated Cloud contact center
solutions. Applications include ACD/PBX, Dialer, IVR, Call Recording and
business analytics. Through its PCI (News - Alert)-Certified (Verizon) platform,
LiveVox enables capabilities like on-demand global virtual agent queues
with sub-second warm transfers, comprehensive compliance suite,
enterprise-wide skills-based routing and incremental migration paths.
LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.
ACA International, the Association of Credit and Collection
Professionals, is the comprehensive, knowledge-based resource for
success in the credit and collection industry. Founded in 1939, ACA
brings together 5,000 members worldwide, including third-party
collection agencies, asset buyers, attorneys, creditors and vendor
affiliates. The association establishes ethical standards; produces a
wide variety of products, services and publications; and articulates the
value of the credit and collection industry to businesses, policymakers
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