INGATE

From The Sip Trunking Experts

TMCNet:  Teleperformance : 2012 Third-Quarter Revenue

[November 08, 2012]

Teleperformance : 2012 Third-Quarter Revenue

PARIS --(Business Wire)--

Regulatory News :

Teleperformance (News - Alert) (Paris:RCF), the world's leading provider of outsourced CRM and contact center services, today released its quarterly and nine-month review for the period ended September 30, 2012.

  • Accelerated revenue growth in third-quarter 2012

Up 17.9% - As reported

Up 13.2% - Like-for-like

  • Growth trend confirmed in the first nine months of 2012

Up 9.9% - As reported

Up 5.9% - Like-for-like

  • Full-year 2012 revenue growth target

Above 6% - Like-for-like

Daniel Julien, Teleperformance Chairman and Chief Executive Officer, declared: "The third quarter's strong revenue growth confirmed our good business trend since the beginning of 2012. We have benefited from robust demand in Brazil and the English-speaking markets and have enhanced a number of our commercial positions in Europe. Together, these factors have strengthened our leadership position in the global CRM market. Backed by this performance and confident that the good trends under way in the English-speaking regions, Asia-Pacific and Ibero-LATAM will continue, we now anticipate full-year revenue growth of above 6% on a like-for-like basis and confirm that we will achieve a solid EBITA margin."

GROUP REVENUE




€ millions   2012   2011   Change
     

Reported

  Like-for-Like
THIRD QUARTER   579.5   491.4   + 17.9%   + 13.2%
NINE MONTHS   1,706.4   1,553.2   + 9.9%   + 5.9%
  • Third quarter 2012

Revenue stood at €579.5 million in third-quarter 2012, up 17.9% as reported and 13.2% at constant scope of consolidation and exchange rates (like-for-like) from the prior-year period.

Currencies strengthening as a whole against the euro had a significant 4.7% impact, of which 3.1% from changes in the US dollar exchange rate.

Business growth was faster than in the second and first quarters, during which reported revenue increased by 9.2% and 3.0%, respectively. Teleperformance benefited, in particular, from continued robust growth in Brazil, a more favorable basis of comparison in the United States and the turnaround of operations in a number of European countries.

  • Nine months 2012

Revenue amounted to €1,706.3 million in the first nine months of 2012, an increase of 9.9% as reported and 5.9% like-for-like compared with the same period of 2011.

Currencies strengthening against the euro had a positive 3.9% impact, adding €60.1 million, of which 3.0% (€47 million) from changes in the US dollar exchange rate.

REVENUE BY REGION

€ millions   2012   2011   Change
      Reported   Like-for-Like
                 
NINE MONTHS                
English-speaking market & Asia-Pacific   660.4   607.6   8.7%   0.0%
Ibero-LATAM   543.0   456.5   18.9%   17.8%
Continental Europe & MEA   503.0   489.1   2.8%   2.7%
TOTAL   1,706.4   1,553.2   9.9%   5.9%
                 
THIRD QUARTER                
English-speaking market & Asia-Pacific   238.1   196.7   21.0%   11.6%
Ibero-LATAM   183.3   147.4   24.4%   21.9%
Continental Europe & MEA   158.1   147.3   7.3%   6.7%
TOTAL   579.5   491.4   17.9%   13.2%
SECOND QUARTER                
English-speaking market & Asia-Pacific   214.2   199.2   7.5%   -2.2%
Ibero-LATAM   191.7   161.6   18.6%   17.1%
Continental Europe & MEA   179.2   175.1   2.3%   1.9%
TOTAL   585.1   535.9   9.2%   4.7%
FIRST QUARTER                
English-speaking market & Asia-Pacific   208.1   211.7   -1.7%   -5.5%
Ibero-LATAM   168.0   147.5   +13.9%   +13.5%
Continental Europe & MEA   165.7   166.7   -0.6%   -0.1%
TOTAL   541.8   525.9   +3.0%   +1.5%

In the third quarter of 2012, revenue performance by region was as follows:

  • English-speaking market & Asia-Pacific

Regional revenue increased by 21.0% as reported and 11.6% like-for-like from the prior-year period.

The region achieved strong organic growth after two quarters of like-for-like decline due to an unfavorable basis of comparison stemming from a large contract in the United States. The impact of this contract was neutralized as from the third quarter.

In addition, the region benefited from a sustained rise in sales in the United Kingdom and the ramping up of business in China.

  • Ibero-LATAM

Revenue in the Iberico-LATAM region climbed 24.4% as reported and 21.9% like-for-like in relation to third quarter 2011.

High value-added activities in Brazil confirmed their rapid growth during the period.

Revenue also rose at a strong pace in Portugal, where Teleperformance solutions are particularly well aligned with customer needs. The Group recently inaugurated a new multilingual hub in Portugal to manage the customer experience. Located in Lisbon's prestigious Park of Nations, the hub will respond to the needs of consumers in 40 countries in 24 languages through various media, via telephone or the Internet.

In the still difficult Spanish market, Teleperformance continued to turn around its operations, helped since the beginning of the year by its strengthened positioning as a reliable, long-term partner.

  • Continental Europe & MEA

Regional revenue totaled €158.1 million in the third quarter, up 7.3% as reported and 6.7% like-for-like, from €147.3 million in the prior-year period.

All countries contributed to growth except for France, which is still impacted by recent turbulence in the telephone market.

The region's strong rise is attributable in part to a low basis of comparison, as well as to a good performance in Germany and Italy for several large international accounts.

OUTLOOK

The good trend seen in the first nine months of the year in the English-speaking market & Asia-Pacific and in Ibero-LATAM should continue in the fourth quarter. Teleperformance is confident that revenue growth for full-year 2012 will exceed 6% like-for-like.

The Group maintains its target for a recurring EBITA margin of between 8.6% and 9%, but now anticipates reaching the higher end of the estimate.

UPCOMING FINANCIAL ANNOUNCEMENT

Full-year 2012 financial results: February 26, 2013

TELEPHONE CONFERENCE WITH ANALYSTS AND INVESTORS

November 8, 2012 at 6:00 p.m. (Paris time)
Presentation materials will also be available on the Teleperformance website.

ABOUT TELEPERFORMANCE

Teleperformance, the world's leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2011, it reported consolidated revenue of €2,126.2 million ($2,955 million, based on €1 = $1.39).

The Group operates about 98,000 computerized workstations, with more than 130,000 full-time equivalent employees across 250 contact centers in 49 countries. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg (News - Alert): RCF FP

www.teleperformance.com


[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.