Regulatory News :
Teleperformance (News - Alert) (Paris:RCF), the world's leading provider of outsourced
CRM and contact center services, today released its quarterly and
nine-month review for the period ended September 30, 2012.
Up 17.9% - As reported
Up 13.2% - Like-for-like
Up 9.9% - As reported
Up 5.9% - Like-for-like
Above 6% - Like-for-like
Daniel Julien, Teleperformance Chairman and Chief Executive Officer,
declared: "The third quarter's strong revenue growth confirmed
our good business trend since the beginning of 2012. We have benefited
from robust demand in Brazil and the English-speaking markets and have
enhanced a number of our commercial positions in Europe. Together, these
factors have strengthened our leadership position in the global CRM
market. Backed by this performance and confident that the good trends
under way in the English-speaking regions, Asia-Pacific and Ibero-LATAM
will continue, we now anticipate full-year revenue growth of above 6% on
a like-for-like basis and confirm that we will achieve a solid EBITA
Revenue stood at €579.5 million in third-quarter 2012, up 17.9% as
reported and 13.2% at constant scope of consolidation and exchange rates
(like-for-like) from the prior-year period.
Currencies strengthening as a whole against the euro had a significant
4.7% impact, of which 3.1% from changes in the US dollar exchange rate.
Business growth was faster than in the second and first quarters, during
which reported revenue increased by 9.2% and 3.0%, respectively.
Teleperformance benefited, in particular, from continued robust growth
in Brazil, a more favorable basis of comparison in the United States and
the turnaround of operations in a number of European countries.
Revenue amounted to €1,706.3 million in the first nine months of 2012,
an increase of 9.9% as reported and 5.9% like-for-like compared with the
same period of 2011.
Currencies strengthening against the euro had a positive 3.9% impact,
adding €60.1 million, of which 3.0% (€47 million) from changes in the US
dollar exchange rate.
REVENUE BY REGION
In the third quarter of 2012, revenue performance by region was as
Regional revenue increased by 21.0% as reported and 11.6% like-for-like
from the prior-year period.
The region achieved strong organic growth after two quarters of
like-for-like decline due to an unfavorable basis of comparison stemming
from a large contract in the United States. The impact of this contract
was neutralized as from the third quarter.
In addition, the region benefited from a sustained rise in sales in the
United Kingdom and the ramping up of business in China.
Revenue in the Iberico-LATAM region climbed 24.4% as reported and 21.9%
like-for-like in relation to third quarter 2011.
High value-added activities in Brazil confirmed their rapid growth
during the period.
Revenue also rose at a strong pace in Portugal, where Teleperformance
solutions are particularly well aligned with customer needs. The Group
recently inaugurated a new multilingual hub in Portugal to manage the
customer experience. Located in Lisbon's prestigious Park of Nations,
the hub will respond to the needs of consumers in 40 countries in 24
languages through various media, via telephone or the Internet.
In the still difficult Spanish market, Teleperformance continued to turn
around its operations, helped since the beginning of the year by its
strengthened positioning as a reliable, long-term partner.
Regional revenue totaled €158.1 million in the third quarter, up 7.3% as
reported and 6.7% like-for-like, from €147.3 million in the prior-year
All countries contributed to growth except for France, which is still
impacted by recent turbulence in the telephone market.
The region's strong rise is attributable in part to a low basis of
comparison, as well as to a good performance in Germany and Italy for
several large international accounts.
The good trend seen in the first nine months of the year in the
English-speaking market & Asia-Pacific and in Ibero-LATAM should
continue in the fourth quarter. Teleperformance is confident that
revenue growth for full-year 2012 will exceed 6% like-for-like.
The Group maintains its target for a recurring EBITA margin of between
8.6% and 9%, but now anticipates reaching the higher end of the estimate.
UPCOMING FINANCIAL ANNOUNCEMENT
Full-year 2012 financial results: February 26, 2013
TELEPHONE CONFERENCE WITH ANALYSTS AND INVESTORS
November 8, 2012 at 6:00 p.m. (Paris time)Presentation
materials will also be available on the Teleperformance website.
Teleperformance, the world's leading provider of outsourced CRM and
contact center services, serves companies around the world with customer
acquisition, customer care, technical support and debt collection
programs. In 2011, it reported consolidated revenue of €2,126.2 million
($2,955 million, based on €1 = $1.39).
The Group operates about 98,000 computerized workstations, with more
than 130,000 full-time equivalent employees across 250 contact centers
in 49 countries. It manages programs in more than 66 languages and
dialects on behalf of major international companies operating in a wide
variety of industries.
Teleperformance shares are traded on the NYSE Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service.
They are included in the following indices: SBF 120, STOXX 600 and
France CAC Mid & Small.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg (News - Alert): RCF FP
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