INGATE

From The Sip Trunking Experts

TMCNet:  Telarus Launches Sabiona: New Partner and Supplier Management System

[November 09, 2012]

Telarus Launches Sabiona: New Partner and Supplier Management System

(PR Web Via Acquire Media NewsEdge) Sandy, Utah (PRWEB) November 09, 2012 Telarus Inc., the premier telecom master agent and patent holder of real-time carrier quotes, today announced the launch of Sabiona, its new internal partner and supplier management system. The software enables Telarus employees to run reports on partner activity, set tasks for each other, store important documents such as agent contracts, audit and process commission payments, respond to service quote requests, and to manage supplier and partner relationships on a deeper, more personal level.


"Since we started the company in 2002, nearly all of our software development was focused on carrier research and customer management tools for our partners," commented Adam Edwards, president of Telarus, Inc. "The past few years we've been working diligently behind the scenes to create a comprehensive back office site that our own employees can use to help them provide a superior experience for our partners and suppliers. With a large number of our employees out in the field, their ability to gather intelligence and feed it back to our main support group in Salt Lake City, including setting tasks, is critical to our operation. Sabiona has really given us a leg up on our competition; dramatically helping us improve our partner satisfaction scores in a short period of time. We look forward to continual improvement in the software's capability as well as our employee's ability to provide a superior partner experience." Sabiona development officially commenced in 2008 and has evolved into a fully-functional CRM, task management system, manual quote processing system, trouble ticketing system, sales reporting system, provisioning management system, funnel tracking system, internal email communication system, and financial processing system. During the past six months every Telarus employee participated in the Sabiona beta program and many provided feedback that was incorporated into the final design.

"Giving our employees a voice in Sabiona's design was critical to use achieving our design goals," added Andrew Morgan, VP of Operations for Telarus, Inc. "By soliciting and receiving input from our employees who are on the front lines each day we were able to create tools and systems to make them more efficient, productive, and responsive. Since we've transitioned to the Sabiona system we've seen a 30% increase in sales, partner satisfaction, and employee satisfaction." "In my world, supplier relationships are key," commented Paula McKinnon, Director of Supplier Management for Telarus, Inc. "Sabiona allows me to share with suppliers all of the daily activity taking place here at Telarus that effects them: everything from the number of quotes our Support Operations Center (SOC) has provided, new opportunities that have just come to our attention, new partners who have recently joined Telarus, and sales reports. Real-time access to this data is key for helping our suppliers spend their time more judiciously supporting our account. With Sabiona, everyone wins." "For Sales, we couldn't live without Sabiona," added Robert Butler, VP of Sales - West for Telarus, Inc. "We are out in the field, visiting partners, and deepening relationships as part of our mandate to provide unique value. Knowing what the corporate office is doing to assist my partners is key to coordinating our efforts. It is important for me to know about a partner who recently had a good or bad experience, or if they still have outstanding issues we are trying to resolve, or that their wedding anniversary is next week. It's all in Sabiona." "Probably the most elaborate and important module in Sabiona is the commission processing module," comment Lori O'Rourke, Commissions Manager for Telarus, "We process millions of dollars of commissions each month and with Sabiona I can clearly see where carrier reporting is off: where commissions are underpaid or not paid at all. Having this automation allows me and my staff to focus on fixing the problems and to ensure our valuable partners receive a full and accurate accounting of their commissions each month." If you would like more information on how Telarus can add unique value to your business, please contact Justin Chugg, new partner manager, at (877) 346-3232 for more information.     About Telarus Telarus, Inc., a value added distributor that holds contracts with the world's leading commercial telecommunication carriers, makes it easier and more profitable for solution providers, VARs, and MSPs to sell and source MPLS service, voice, hosted PBX service, Ethernet Fiber and data WAN solutions. Our patented GeoQuote platform combines real-time carrier pricing with advanced research features and branded proposals. Telarus' experienced Sales staff is strategically focused on enterprise WAN and high-capacity Bandwidth solutions, making it easier to find the best offer, every time. For its part, Telarus has been named the top Master Agent by the members of the Telecom Association in each of the past three years, the first and only company in the carrier channel to accomplish this feat. Whether you are a top producer or a voice-and-data expert just starting out on your own, there is a place for you in the Telarus community. For more information on the Telarus partner program, please visit http://www.telarus.com or call the new partner hotline at 877-346-3232.

Read the full story at http://www.prweb.com/releases/telecom-master-agent/sabiona-partner-software/prweb10117000.htm (c) 2012 PRWEB.COM Newswire

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.