[November 14, 2012] |
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Genesys to Transform Customer Service for the Broader Enterprise Market with the Introduction of Genesys One
DALY CITY, Calif. --(Business Wire)--
Genesys (News - Alert), a leading provider of customer service solutions, today
announced Genesys One - a transformative customer service solution for
the broader enterprise market. As part of a single software solution,
Genesys One uniquely packages Genesys' world-class contact center
capabilities with innovative customer service best practices in the form
of templates and applications, making it fast and easy to deploy a next
generation contact center. For the first time, companies across the
broader enterprise market can benefit from advanced technology combined
with innovative customer service strategies developed by Genesys over
more than 20 years of working with the world's leading brands.
Key Facts:
-
All-in-One Solution Leverages Leading Genesys 8 Software
- Genesys One is built upon the industry-leading Genesys 8 software
suite, including the SIP-based Genesys Customer Interaction Management
Platform. The solution delivers advanced customer service capabilities
as part of a single software package, including best-in-class routing,
agent desktop, and reporting. Genesys One leverages the Genesys SIP
Select ecosystem to provide a complete solution, including telephony
and end points.
-
Innovative Rapid Deployment Approach- Genesys One features a
fixed-price installation for deployment in 30 days or less. It
leverages Genesys' patent-pending orchestration technology to package
customer service best practices into pre-defined strategies and
applications that dramatically reduce the time and cost needed to
deploy an advanced contact center. Genesys One features the Rapid
Installer application, which instantly populates customer service
routing strategies and reporting, using an intuitive application
interface and easy-to-use templates.
-
Simplified Management for Low TCO - Putting more control in the
hands of the enterprise business user, the Genesys One reporting
capabilities and role-based applications allow customer service
executives and line of business managers to monitor and modify
customer service strategies on the fly as business conditions change -
without requiring IT support.
-
Foundation for Growth with Genesys' Open and Scalable Approach
- Genesys One supports up to 300 agents on a single server and can
scale up on a fully virtualized infrastructure. Genesys One can be
expanded to include additional Genesys applications based on a
cmpany's future customer service needs.
-
Availability - Genesys One is available worldwide starting in
December 2012.
Supporting Quotes:
"Until now only the largest, most sophisticated companies have benefited
from the world's most advanced customer service solutions," said Paul
Segre, President and CEO at Genesys. "With Genesys One, we are
delivering more than a new product. The broader enterprise market now
has access to a transformative solution that gives them instant access
to industry-leading technology and years of customer service expertise
and best practices - packaged together for rapid deployment and low TCO."
"Genesys One meets a very clear market need for an advanced, versatile,
feature-rich, on-premise contact center solution," said Stephen Loynd,
Global Program Manager, Frost & Sullivan (News - Alert). "Companies across the broader
enterprise market for contact centers should take note that Genesys is
now bringing a quicker to deploy, lower TCO solution to market."
Genesys Partner Quotes:
"Genesys has long been recognized as the leading provider of software
for saving the world from bad customer service," said Rob Church,
President and CEO at Aria (News - Alert) Solutions. "With Genesys One, Genesys has
created a packaged approach for quickly deploying a great customer
experience. Building on more than fifteen years of experience working
with Genesys, Aria Solutions can now deploy the world's best contact
center solution to our customers faster than ever before and with a
lower TCO."
"Genesys One is redefining the customer experience across the enterprise
for agents, supervisors, CXOs - and ultimately the customer," said Scott
Walker, CEO at ethosIQ. "As a partner, ethosIQ can leverage Genesys One
along with our own unique suite of tools that help small to mid-market
companies compete with the same support, power and control enterprise
companies utilize."
"Mediu is proud to be a partner of Genesys One," said Mike Berichon, CEO
at Mediu. "Through a simplified business user interface, customer
segmentation templates, and rapid deployment capabilities, Genesys One
fulfills a critical business need for customer-centric organizations,
regardless of size. Mediu is committed to teaming with Genesys to help
drive this innovative solution into the marketplace."
"Genesys One looks very interesting in terms of maturity and promising
in terms of deployment effectiveness," said Luc Verhoeven, Director,
Contact Center Europe at NextiraOne (News - Alert). "This is the right solution for
mid-size contact centers looking for best-of-breed, sustainability and
endless integration capabilities."
"Now, with Genesys One we are able to bring the world a Genesys solution
for businesses of all sizes on a single server that is quick to deploy,
flexible and simple," said Martha Toledo, General Director at Toga
Solutions. "Never before has there been such an attractive contact
center solution. At Toga, we are ready to offer Genesys One to the
market."
Supporting Resources:
For more information, visit http://www.genesyslab.com/products/genesys-one/overview.aspx.
About Genesys:
Genesys is the world's leading provider of customer service and contact
center software and services - with a 100% focus on customer experience
and mission to save the world from bad customer service. With more than
2,000 customers in 80 countries, Genesys is uniquely positioned to help
companies bring their people, insights and customer channels together to
drive today's new customer conversation. Genesys software directs more
than 100 million interactions every day from the contact center to the
back office, helping companies deliver fast, simple service and a highly
personalized cross-channel customer experience. Genesys software also
optimizes processes and the performance of customer-facing employees
across the enterprise.
www.genesyslab.com
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