INGATE

From The Sip Trunking Experts

TMCNet:  Aberdeen Publishes IT Security, Networking/Application Performance, and Customer Management Research

[November 14, 2012]

Aberdeen Publishes IT Security, Networking/Application Performance, and Customer Management Research

(Marketwire Via Acquire Media NewsEdge) BOSTON, MA -- (Marketwire) -- 11/14/12 -- Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its IT Security, Networking and Application Performance, and Customer Management research practices.


In "The Virtues of Virtual Patching" Derek Brink Vice President and Research Fellow for the Aberdeen Group's IT Security research practice writes about approaches for managing vulnerabilities and threats to IT infrastructure -- which for many organizations consumes a significant portion of limited IT resources, and painfully distracts from projects aimed at innovation and growth. The strategic deployment of selected compensating controls, such as virtual patching, can provide a kind of protective shield that effectively buys the organization more time to assess, plan, test and remediate vulnerabilities and threats -- a potentially attractive alternative to the value-sucking activities of Patch Tuesdays, emergency patches and workarounds, endless testing, and unplanned downtime. To obtain a complimentary copy of this report, visit: http://aberdeen.com/Aberdeen-Library/8249/AI-virtual-patch-management.aspx.

"Real-Time Approaches to Defusing Ticking Performance Time-bombs," authored by Jim Rapoza, Senior Research Analyst for the Aberdeen Networking and Application Performance research practice, looks at the steps companies are taking to address performance in real-time, the benefits they are gaining from this approach, and makes recommendations on the steps that other organizations can take in order to start dealing with application performance problems as they happen. A focus on real-time performance management can mean the difference between an application being down or performing poorly for hours (or days) or having the issue addressed immediately. By looking at performance from a real-time perspective, businesses are able to not only ensure higher levels of application uptime and performance; they are also able to more effectively leverage other leading capabilities of performance management. To obtain a complimentary copy of this report, visit: http://aberdeen.com/Aberdeen-Library/8252/AI-application-network-performance.aspx.

Next by Rapoza, "The Need for End-to-End Application Performance Management and Monitoring" analyzes the challenge of end-to-end performance management and monitoring and how companies are working to take advantage of end-to-end capabilities. In the lifecycle of an application, many different systems and network infrastructures can impact performance. From back-end storage and database systems to the company network to WAN and internet connections to last mile broadband, the performance of an application can be adversely affected by any of these. With performance management and monitoring systems designed to look at the complete end-to-end infrastructure, organizations can potentially see this entire ecosystem and understand exactly where performance issues occur. To obtain a complimentary copy of this report, made available in part by Exinda and ExtraHop, visit: http://www.aberdeen.com/link/sponsor.asp spid=30410182&cid=8248&camp=2.

Also authored by Rapoza, "The Changing Face of Network Performance" reports on how businesses that succeed in managing and optimizing network performance in these changing times have the best combination of network and application visibility and high levels of control over their management infrastructure. Networks and the applications that run on them are currently seeing an extremely high rate of innovations and changes that are impacting how these networks and applications are managed and optimized. Cloud computing is changing how applications are created and deployed. Businesses that succeed in managing and optimizing network performance in these changing times will have the best combination of network and application visibility and control in their management infrastructure. To obtain a complimentary copy of this report, visit: http://aberdeen.com/Aberdeen-Library/8218/RB-application-network-performance.aspx.

The "Multi-Channel Contact Center: Delight Customers where they Live" research study by Omer Minkara, Research Analyst, Customer Management/Contact Center, details how Best-in-Class contact centers improve their customer satisfaction results by 19.8% year-over-year by deploying a seamless customer care strategy that spans multiple channels. This report highlights the key business activities and technology enablers that help top performing multi-channel contact centers address customer needs across numerous channels in a consistent and timely manner. To obtain a complimentary copy of the report visit: http://www.aberdeen.com/link/sponsor.asp spid=30410182&cid=7006&camp=2.

About Aberdeen Group, a Harte-Hanks Company Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), is a global, full-service, multi-channel marketing services firm with deep expertise in developing research-based technology marketing content. Enabled by its team of 40 analysts covering 17 industry-sector categories, Aberdeen provides B2B marketers with relevant content assets available in multiple formats that target each stage of the customer buying cycle.

Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America.

© 2012 Aberdeen Group, Inc., a Harte-Hanks Company 451 D Street, Suite 710 Boston, Massachusetts 02210-1928 Telephone: (617) 854-5200 Fax: (617) 723-7897 www.aberdeen.com Add to Digg Bookmark with del.icio.us Add to Newsvine Source: Aberdeen Group

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.