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TMCNet:  MSCRM-ADDONS.COM's New Predictive Dialer Is Now Available Within The Latest Version Of TelephoneIntegration For Microsoft Dynamics CRM 2011

[November 15, 2012]

MSCRM-ADDONS.COM's New Predictive Dialer Is Now Available Within The Latest Version Of TelephoneIntegration For Microsoft Dynamics CRM 2011

Graz, Austria, Nov 15, 2012 ( via COMTEX) -- MSCRM-ADDONS.COM is an Austrian software company and a Microsoft Gold Certified Partner. The company develops and distributes addons for MS Dynamics CRM which provide users with missing functionalities. Therefore, they improve the benefit of using Microsoft Dynamics CRM. The new Predictive Dialer dials numbers of CRM-records attached to marketing lists of call-campaign-activities. Additionally, it offers functionalities for the pre- and post-processing of calls. Therefore, it helps to optimize the management of phone-calls and enables a more efficient processing of them within less time. Besides that, the Predictive Dialer is a monitoring tool for analysing pre-processing and post-processing times.

In general, TelephoneIntegration connects Microsoft Dynamics CRM with various phone systems using TAPI. Furter options are Skype, OCS and Microsoft Lync including Lync Chat. The main user interface, a pop-up window called 'balloon', displays information (e.g. call direction, caller name, call duration, etc.) and provides several functions, for example opening regarding CRM-records, creating new records and activities, searching for CRM contacts/accounts/leads, starting outgoing calls straight away, etc. All calls are tracked and shown in the call history. A seperate TelephoneIntegration Lync Chat window displays all current chat-conversations and details about the instant messaging partners retrieved from CRM. The window offers several functionalities, such as opening the chat-partners' CRM records, creating a new contact, lead or account, storing chat conversations within CRM by creating chat- or letter-activities, etc.

The new Predictive Dialer for TelephoneIntegration provides the possibility to automatically or manually dial the numbers of CRM-records (accounts, contacts, users, etc.) which have been attached to marketing lists of call-campaign-activities. The lists with the selected records can be distributed to various users of a team for simultaneous processing. Callers can prepare for and rework calls within generally determined pre-processing and post-processing times. After the pre-processing time has expired, the Predictive Dialer automatically starts the call. In case callers need more preperation time, they can individually pause the countdown. In the post-processing phase, callers have the possibility to mark the call as succesful/failed or to reschedule it. After post-processing, pre-processing for the next call starts again. These options are available within a specific Predictive Dialer-header added to the CRM call-window. The header also includes details about the contacted record and the processed marketing-list. In case callers log off from the list, the remaining records to be called are allocated to the other callers.

"The Predictive Dialer is a tool which helps to process a large number of calls more efficiently and in less time. Due to the automatic dialling, call-processes can be executed more smoothly. Additionally, it is helpful for the analysis of pre-processing and post-processing times. The Predictive Dialer especially addresses the needs of customers and prospects whose daily business consists to a large extent of processing a vast number of calls, like call centers, etc.", says Christian Ternek, Product Manager of MSCRM-ADDONS.COM.

The product is available for MS Dynamics CRM 2011 On-Premise, hosted (IFD) and for CRM Online.

About MSCRM-ADDONS.COM ( MSCRM-ADDONS.COM, a corporate sector of PTM EDV-Systeme GmbH, is a software company founded in 1998 and situated in Graz, Austria. The company is a Microsoft Gold Certified Partner and provides a high standard of knowledge, skills and commitment. It specialises in the development of diverse addons for Microsoft Dynamics CRM which could improve the benefit of using MS CRM. As a valuable addition to their products, the company provides technical support that distinguishes itself with quick and high qualitative answers and the willingness to always provide the best solution for the customers.

For more details about the current product portfolio/the current addons, please follow the link to the product page or contact Christian Ternek, Product Manager of MSCRM-ADDONS.COM.

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