INGATE

From The Sip Trunking Experts

TMCNet:  MSCRM-ADDONS.COM's New Predictive Dialer Is Now Available Within The Latest Version Of TelephoneIntegration For Microsoft Dynamics CRM 2011

[November 15, 2012]

MSCRM-ADDONS.COM's New Predictive Dialer Is Now Available Within The Latest Version Of TelephoneIntegration For Microsoft Dynamics CRM 2011

Graz, Austria, Nov 15, 2012 (PRWeb.com via COMTEX) -- MSCRM-ADDONS.COM is an Austrian software company and a Microsoft Gold Certified Partner. The company develops and distributes addons for MS Dynamics CRM which provide users with missing functionalities. Therefore, they improve the benefit of using Microsoft Dynamics CRM. The new Predictive Dialer dials numbers of CRM-records attached to marketing lists of call-campaign-activities. Additionally, it offers functionalities for the pre- and post-processing of calls. Therefore, it helps to optimize the management of phone-calls and enables a more efficient processing of them within less time. Besides that, the Predictive Dialer is a monitoring tool for analysing pre-processing and post-processing times.


In general, TelephoneIntegration connects Microsoft Dynamics CRM with various phone systems using TAPI. Furter options are Skype, OCS and Microsoft Lync including Lync Chat. The main user interface, a pop-up window called 'balloon', displays information (e.g. call direction, caller name, call duration, etc.) and provides several functions, for example opening regarding CRM-records, creating new records and activities, searching for CRM contacts/accounts/leads, starting outgoing calls straight away, etc. All calls are tracked and shown in the call history. A seperate TelephoneIntegration Lync Chat window displays all current chat-conversations and details about the instant messaging partners retrieved from CRM. The window offers several functionalities, such as opening the chat-partners' CRM records, creating a new contact, lead or account, storing chat conversations within CRM by creating chat- or letter-activities, etc.

The new Predictive Dialer for TelephoneIntegration provides the possibility to automatically or manually dial the numbers of CRM-records (accounts, contacts, users, etc.) which have been attached to marketing lists of call-campaign-activities. The lists with the selected records can be distributed to various users of a team for simultaneous processing. Callers can prepare for and rework calls within generally determined pre-processing and post-processing times. After the pre-processing time has expired, the Predictive Dialer automatically starts the call. In case callers need more preperation time, they can individually pause the countdown. In the post-processing phase, callers have the possibility to mark the call as succesful/failed or to reschedule it. After post-processing, pre-processing for the next call starts again. These options are available within a specific Predictive Dialer-header added to the CRM call-window. The header also includes details about the contacted record and the processed marketing-list. In case callers log off from the list, the remaining records to be called are allocated to the other callers.

"The Predictive Dialer is a tool which helps to process a large number of calls more efficiently and in less time. Due to the automatic dialling, call-processes can be executed more smoothly. Additionally, it is helpful for the analysis of pre-processing and post-processing times. The Predictive Dialer especially addresses the needs of customers and prospects whose daily business consists to a large extent of processing a vast number of calls, like call centers, etc.", says Christian Ternek, Product Manager of MSCRM-ADDONS.COM.

The product is available for MS Dynamics CRM 2011 On-Premise, hosted (IFD) and for CRM Online.

About MSCRM-ADDONS.COM (http://www.mscrm-addons.com): MSCRM-ADDONS.COM, a corporate sector of PTM EDV-Systeme GmbH, is a software company founded in 1998 and situated in Graz, Austria. The company is a Microsoft Gold Certified Partner and provides a high standard of knowledge, skills and commitment. It specialises in the development of diverse addons for Microsoft Dynamics CRM which could improve the benefit of using MS CRM. As a valuable addition to their products, the company provides technical support that distinguishes itself with quick and high qualitative answers and the willingness to always provide the best solution for the customers.

For more details about the current product portfolio/the current addons, please follow the link to the product page or contact Christian Ternek, Product Manager of MSCRM-ADDONS.COM.

Read the full story at http://www.prweb.com/releases/2012/11/prweb10101854.htm PRWeb.com

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.