iQor (News - Alert), a provider of intelligent customer interaction and outsourcing
solutions, has made available for download a podcast interview with
Mason Argiropoulos, Chief Talent & Analytics Officer at iQor, conducted
with Rich Hand (News - Alert), Director of Membership & Publications of the Contact
The full podcast, titled "How
iQor Uncovers Customer Insights to Generate Value," is
available at www.iqor.com.
In the interview, Mason and Rich discuss the value of Big Data to
provide customer insights that drive better performance, improve the
customer experience, and the bottom line. They also discuss ways in
which organizations can capture data, analyze, and evaluate the best
course of action to retaining customers, improving services, and
delivering better experiences.
Headquartered in New York City, iQor is a global provider of intelligent
customer interaction and outsourcing solutions with 14,000 employees in
31 Centers of Excellence dedicated to understanding each customer's DNA.
Using data science and real-time analytics intelligence, iQor delivers
extraordinary customer experiences that enhance revenue while promoting
and protecting its clients' brands. iQor specializes in providing
data-driven, technology-empowered customer support and processing
services in the consumer and commercial markets. For more information,
please visit www.iqor.com.
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