INGATE

From The Sip Trunking Experts

TMCNet:  Customer feedback has helped us to improve our visa services in the Philippines

[November 23, 2012]

Customer feedback has helped us to improve our visa services in the Philippines

Nov 23, 2012 (M2 PRESSWIRE via COMTEX) -- The customer feedback you have provided this year has helped us to identify improvements to our visa service and the way we communicate with you.

We have a standard 80 per cent threshold for customer satisfaction. We are pleased to report that we have exceeded this, with an overall customer satisfaction rate of 91 per cent for October 2012. You can download the survey's key figures from the related documents on the right side of this page.


Improvements to the way we communicate: - we update you every month by publishing current visa processing times ; - we update you daily by posting current visa processing times, for each specific category of visa, at our visa application centre in Makati; - we update you on any delays or issues which may affect your visa application process by publishing regular news items; - we send you an email update to advise you when your application has been decided, indicating when you are likely to receive your passport back or when your passport is ready for collection; - when you email us, we confirm receipt immediately and let you know the timeframe for our response; and - we now have improved UK Border Agency in the Philippines pages, with clear links to guidance and information on supporting documents.

Improvements to our visa service: - we offer an optional 3 day priority visa service for faster processing; - we offer a premium lounge service; - we provide a prime time appointment service if you are unable to attend an appointment at the visa application centre during regular opening hours; - we have improved our appointment system to ensure that you are seen within your designated appointment slot when you attend the visa pplication centre. This has reduced the waiting time and process of submitting your application; - we offer a range of services including a courier facility, photocopying and photograph service and an SMS service which updates you on the progress of your visa application. It will send automated messages to both your mobile phone and email address at various stages of the visa application process; and - we have opened a second visa application centre in Cebu in the Philippines, which you can choose to attend for an aditional payment.

Further information can be found on the Additional services page.

Customer service standards The UK Border Agency visa team aims to significantly exceed our established published targets for quality and timeliness.

Processing of non-settlement visas 90 per cent within 15 working days Processing of settlement visas 95 per cent within 12 weeks Biometric appointments within 5 working days Customer enquiry response times within 20 working days Complaints response times within 20 working days Customer feedback and complaints We would like to thank our customers for their continued support and feedback. We encourage and welcome all customer feedback and appreciate that you take the time to send us your compliments, complaints and your concerns.

We review all feedback to help inform improvements to our service. You can provide feedback by completing our online customer satisfaction survey .

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.