From The Sip Trunking Experts

TMCNet:  XACT Telesolutions Earns #1 Ranking as Best Call Center Service

[November 27, 2012]

XACT Telesolutions Earns #1 Ranking as Best Call Center Service

UNITY, ME, Nov 27, 2012 ( via COMTEX) -- XACT Telesolutions, a leading provider of call center services and call center order taking, was recently ranked as the top call center service provider by The company placed first in a number of categories - including inbound calls, outbound calls, features, and support options - in addition to placing first overall.

"We are extremely excited to be named the top call center by TopTenREVIEWS," said Kathy Gray, the Director of Business Development at XACT Telesolutions. "We have been providing convenient, reliable, and affordable call center services for nearly 10 years, and we are proud that such a respected review site has recognized our track record for quality service with such a glowing assessment." XACT Telesolutions provides hosted call center solutions and answering services for businesses, schools, and other organizations. By leading the way on all four categories of the review, XACT Telesolutions was rated the clear number one on the "2013 Best Call Center Service Reviews and Comparisons" list by is a highly-reputable review site established in 2003 to give consumers the information needed to make smart purchases. TopTenREVIEWS ranks products and services in a number of different categories and offers convenient side-by-side comparison charts in order to help individuals and businesses find the best products to purchase or companies to work with. The site is part of the TechMediaNetwork company, which has built over 800 review websites and draws 27 million unique monthly visitors on its network of 16 owned and operated sites.

"This resourceful call center can provide a wide range of services for your company and will treat your customers in a courteous and helpful fashion," the TopTenREVIEWS verdict reads.

XACT Telesolutions received a perfect "10 out of 10" ranking for each aspect of the business that was reviewed.

"[XACT Telesolutions] is a great choice if you are a tiny startup and need to outsource receptionist duties for scheduling appointments, processing orders and checking back to see if customers are happy," the review states. "If you are a mid-sized company looking to expand through cold calls and lead generation, this could be an excellent option. If you are an online retail firm eager to find reliable holiday help, XACT Telesolutions can tailor a program that precisely suits your company and helps reach your business goals. It easily wins our TopTenREVIEWS Gold Award." For more information on the services XACT Telesolutions can provide for your business or organization, or to learn more about the company's recent number one ranking, contact Kathy Gray at 217-670-2304 or visit

Read the full story at

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.