From The Sip Trunking Experts

TMCNet:  Cloud-Based Solution Provides Silver Lining for a Community in the Dark

[November 27, 2012]

Cloud-Based Solution Provides Silver Lining for a Community in the Dark

Clifton Park, N.Y., Nov 27, 2012 ( via COMTEX) -- When Superstorm Sandy, the largest Atlantic hurricane on record, blew through Putnam County in late October, 2012, thousands of people found themselves without power.

With so many schools, offices, and homes left without electricity, people turned out in droves to Mahopac Public Library where they could work remotely, entertain their children with movies and video games, pay their bills, and let family members know they were okay.

The facility's 31 physical machines were occupied at all times, and tables and hallways were inundated with patrons charging phones and laptops, and latching to the Library's public internet.

"Just as moths are drawn to flames, people with laptops are drawn to outlets," quips Don Icken, the Library's on-site technician, an Annese subcontractor. He explains that the first day after the storm rolled through, the Library served a record 1200 patrons. IP addresses were bumped up from 150 to 1,000 in a matter of three short hours.

"The Library is normally open Sunday through Saturday for a total of 65 hours per week. Average attendance is 6,108 visits per week," notes Pat Kaufman, Library Director. "From October 28th through November 3rd the Library was open a fraction of those hours, 32.5 to be exact, and attendance rose to 6,827 visits." "Before, we had a lot of (connectivity) issues and people complained bitterly about their inability to connect in a timely fashion; those complaints have since disappeared," affirms Pat.

"So many people came to the Library to stay warm, to access the internet, charge their laptops, tablets, and cell phones (and in at least one case, to charge an oxygen machine), to study, work, borrow books, read newspapers and magazines, entertain their children while the schools were closed, and meet up with their friends and loved ones," observes Alice Walsh, a Trustee of the Library who penned a heartfelt note of gratitude which was later published in the editorials of the Mahopac News.

She continues, "Thanks to the Library's IT company, Annese & Associates, who were on-site to expand the capacity of the wireless computer access to meet the increased demand." Mahopac Library is an ARMS customer as well and utilizes the Annese Remote Managed Help Desk for outsourced IT support as needed.

Company Profile: For more than 50 years, the Mahopac Library has been dedicated to quality library service to the Putnam County community.

Annese Profile As a Woman Owned Business Enterprise with over 40 years of experience, our business is the art, science, and passion of connecting devices to networks, people to people, and ideas to action.

Read the full story at

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.