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TMCNet:  Insource Technology Corporation and AltiGen Partner to Provide MaxACD Contact Center Solution for Microsoft Lync

[November 28, 2012]

Insource Technology Corporation and AltiGen Partner to Provide MaxACD Contact Center Solution for Microsoft Lync

(Marketwire Via Acquire Media NewsEdge) SAN JOSE, CA -- (Marketwire) -- 11/28/12 -- AltiGen Communications, Inc. (OTCQX: ATGN), the leading provider of software-based Unified Communications solutions, and Insource Technology Corporation today announced an agreement to provide AltiGen's MaxACD Contact Center for Microsoft Lync. Customers deploying the solution will be ensured the company's Value-Added Guarantee™.


Insource Technology Corporation was started 20 years ago in Houston by Compaq Computer founders Rod Canion and Jim Harris. The company provides a wide range of IT services including Unified Communications, Enterprise Wireless Networks, Enterprise Application Solutions and Managed IT Services. As a Microsoft Gold UC Partner, Insource has implemented Microsoft Lync at more than 40 companies to date. As part of their commitment to provide solutions built to withstand the test of time, Insource offers a unique Value-Added Guarantee™. Under the guarantee, a client has the right to adjust payment if it is determined that the value added is not commensurate with the established fee arrangement.

"Microsoft Lync is the best communications and collaboration system on the market today," said Chris Hayes, Insource Director of Unified Communications. "To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings. We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers. We were also thoroughly impressed with its functionality. We will be deploying our first MaxACD contact center later this month for Lakewood Church and Joel Osteen Ministries." "Insource Technology Corporation has built an impressive reputation over the years for providing unmatched service and expertise," said AltiGen VP of Sales Mike Plumer. "In addition to their wide range of Microsoft and network services offerings, they are developing value add products such as the Insource Lync Virtual Receptionist™. We are impressed by their comprehensive approach to providing complete solutions for their customers. We are extremely pleased to have them join our growing network of top Microsoft partners offering MaxACD." AltiGen's MaxACD Contact Center for Lync provides a simple to deploy, simple to use, and simple to manage feature rich call center for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.

About AltiGen Communications AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

Safe Harbor Statement This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued effectiveness of our MaxACD Contact Center for Lync which provides a simple to deploy, simple to use, and simple to manage feature rich call center for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2011. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.

Trademarks Copyright 2012 AltiGen Communications, Inc. All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.

Source: AltiGen Communications, Inc.

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