From The Sip Trunking Experts

TMCNet:  Ignition's Team Tops Service Exams

[November 30, 2012]

Ignition's Team Tops Service Exams

Halifax, Canada, Nov 30, 2012 ( via COMTEX) -- Ignition Ltd., a leader in off-shore IT solutions, is delighted to announce its team managers have demonstrated service excellence through achieving key certifications. Jeremy Agnew, Service Manager, has been awarded the HDI Support Centre Manager certification while Adam Wambolt, Platform Manager, achieved the ITIL qualification.

Jeremy Agnew, Ignition's Service Manager, is responsible for managing the activities and deliverables of Ignition's Service Desk team. In this role, Jeremy is also responsible for providing technical assistance to his team, ensuring outstanding customer service.

The HDI Support Centre Manager (HDI-SCM) certification showcases Jeremy's commitment to service excellence. The training focusses on processes, procedures, and best practices for managing, and staffing a service centre. It also looks at identifying and measuring key performance indicators for service desks. In order to achieve this top certification, Jeremy has verified his expertise in support centre management best practices and confirms his ability to strategically align support centre operations with business needs.

Ignition's Platform Manager, Adam Wambolt, is responsible for managing the various service platforms for Ignition. Key parts of this role includes change control, capacity planning, inventory management, customer integration and license management.

By achieving the ITIL certification, Adam has clearly demonstrated skills in global best practice IT service management. ITIL is the most widely accepted approach to IT service management in the world. Through this certification, Adam has proven his understanding of best practices for service strategy, service design, service transition, service operation and continual service improvement.

Richard James, Ignition's Group Chief Technology Officer, says "This is a great accomplishment for Jeremy, Adam and for Ignition. Organisations today rely upon outstanding IT service and support to enable them to achieve their company vision, business strategy and goals. They are therefore demanding IT professionals to have first-rate skills and breadth of knowledge. We pride ourselves on our customer service excellence. Our mission is always to deliver the very best services and solutions to our clients and the achievements by Jeremy and Adam reinforce this." Ignition is one of the leading IT service providers offering managed services, cloud computing, business continuity and disaster recovery, data backup and storage, virtualisation and 24x7 service desk support.

Contact For further information please contact Stephanie MacDonald Group Marketing Specialist The Ignition Group of Technology Companies Direct: 345-525-5771 Email: smacdonald(at)ignitionmsp(dot)com.

About Ignition Ignition is an IT solutions organisation with clients in Europe, throughout the Caribbean, North America and Canada. Ignition has provided IT solutions to clients for over a decade. The Ignition Business Solutions practice includes Software Solutions based on Microsoft technologies (principally through the SharePoint platform), Practice Management solutions (based on the market-leading ViewPoint application), and Records Management services. Ignition is also one of the leading IT service providers offering managed services, cloud computing, business continuity and disaster recovery, data backup and storage, virtualisation and 24x7 service desk support. Ignition has offices located in Bermuda, Halifax and Cayman Islands with representative offices in Curacao, Bahamas, Jamaica and Trinidad. Visit for more information.

### Read the full story at

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.