From The Sip Trunking Experts

TMCNet:  Tieto to Enhance Customer Success by Transforming its Service Quality and Staff Productivity Using CA Technologies Mainframe Solutions

[December 03, 2012]

Tieto to Enhance Customer Success by Transforming its Service Quality and Staff Productivity Using CA Technologies Mainframe Solutions

Dec 03, 2012 (M2 PRESSWIRE via COMTEX) -- ISLANDIA, NY and MORGES, Switzerland -- CA Technologies (NASDAQ:CA) today announced that Tieto, northern Europe's leading IT services company, is relying on CA Technologies mainframe management solutions to drive increased productivity and service quality as it works to enhance its customers' success. By replacing its current mainframe management tools and consolidating operations on CA Technologies mainframe software, Tieto expects to lower the company's mainframe operating expenses, support more innovative and agile service delivery and attract next-generation mainframe staff.

"CA Technologies mainframe management solutions will help transform Tieto's operations, simplifying and streamlining almost every mainframe management task," says Juha Parnisto, director, Mainframe Business, Tieto. "The integrated portfolio of best-in-class technology will also change the mainframer experience, greatly improving the efficiency of experienced and novice staff and accelerating team competence, productivity and efficiency. Ultimately, the real winners here are Tieto's customers who will receive an even more satisfying, reliable, and cost-effective service from Tieto." A long-term user of CA Technologies mainframe solutions, Tieto also previously used an assortment of mainframe tools from other vendors. Tieto plans to gradually replace the other vendors' software with a consolidated, integrated suite of CA Technologies mainframe performance and automation, mainframe testing, and mainframe database management tools. Tieto expects its customers in financial services, telecommunications, manufacturing and other sectors will benefit from the reduced cost and complexity of managing mission critical workloads.

The CA Technologies solution also addresses the issue of the "aging" mainframe workforce. CA Technologies mainframe management solution features a ground-breaking role-based workspace designed to simplify management and it provides a shorter on-ramp for the next-generation of mainframe staff. Tieto has already recruited and trained more than 40 young talented mainframe professionals at its near-shore organization in Czech Republic.

"Customers, like Tieto, have the desire to unify their mainframe software with CA Technologies to help reduce the costs and complexities of a multi-vendor environment and provide the setting for future innovation," says Mika Gerlander, country manager Finland, CA Technologies. "CA Technologies mainframe solutions help maintain productivity by enabling almost anyone on the IT team to handle system operations. And of course, the proven mainframe management technology increases service reliability while driving down capital and operating expenses." About Tieto Tieto is the leading IT service company in Northern Europe providing IT and product engineering services. With about 18 000 experts, the company aims to become a leading service integrator creating the best service experience in IT. Tieto's main markets are the Nordic countries. In addition, it serves customers globally in certain areas of expertise. In 2011, Tieto had net sales of EUR1.83 billion.

About CA Technologies CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at .

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to

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