INGATE

From The Sip Trunking Experts

TMCNet:  hc1.com(R) and Interactive Intelligence Announce Healthcare CRM and Call Center Automation Partnership

[December 03, 2012]

hc1.com(R) and Interactive Intelligence Announce Healthcare CRM and Call Center Automation Partnership

Indianapolis, IN, Dec 03, 2012 (PRWeb.com via COMTEX) -- hc1.com, provider of the world's leading Healthcare Relationship Management(TM) solution, and Interactive Intelligence, a global provider of unified IP business communications solutions, today announced a strategic partnership that will increase the operational efficiency of medical laboratory customer service centers.


The partnership integrates hc1 Software-as-a-Service (SaaS) healthcare customer relationship management (CRM) capabilities, which provide labs with a 360-degree view of all business and clinical activities associated with each provider, with Interactive Intelligence's contact center solutions.

"In today's environment of shrinking reimbursements and increasing competition, it has never been more essential for labs to increase operational efficiency while improving service levels," says Brad Bostic, Chairman and CEO of hc1.com. "The quality and speed of each customer interaction has a direct impact upon the lab's overall success. By combining hc1.com's robust healthcare CRM capabilities with Interactive Intelligence's contact center solutions, labs are able to quickly intercept client needs while seamlessly viewing a complete history of the relationship." "For example," adds Bostic. "When a contact calls in to the lab, Caller ID immediately identifies the individual and presents the service representative with a screen conveying all associated clinical and business activities. Based on the inquiry, the call can be resolved, rerouted, or recorded in a matter of moments. At the same time, managers are able to better train and manage resources with a real-time view into active calls and call queue reporting." "Interactive Intelligence enables contact centers to take a highly personalized approach to customer care," says Roger Reeves, Territory Manager of Interactive Intelligence. "The Interactive Intelligence hc1 App provides lab staff with the intelligence and tools necessary to better anticipate and exceed customer expectations." Medical laboratories have long struggled with timely access to the endless data contained in various systems spanning sales, service, and operations. In a recent poll conducted by hc1.com and G2 Intelligence, over 50% of respondents indicated that they had to log in to 4-6 different systems in order to access the information necessary to effectively do their jobs. By bringing all client activities into a central view of each provider that is available instantly, hc1.com empowers lab personnel with actionable intelligence that leads to the highest level of service.

The Interactive Intelligence hc1 App is immediately available to medical laboratories. To learn more, contact info(at)hc1.com.

About hc1.com hc1.com is the ultimate healthcare CRM and Business Intelligence solution that will transform the way your lab manages client relationships.

Your lab will win more clients and keep them for life by delivering the highest level of service.

Your employees will gain back hours of productivity with instant access to a 360-degree view of every provider.

Your executives will confidently make decisions with lab-specific Business Intelligence and real-time alerts that uncover the underlying cause of issues.

hc1.com has been adopted by over 150 lab locations across the country processing 165 million transactions annually. Learn more at http://www.hc1.com.

About Interactive Intelligence, Inc.

Interactive Intelligence Group Inc. is a global provider of contact center automation, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info(at)inin.com; on the Net: http://www.inin.com (http://www.inin.com/Pages/default.aspx).

Read the full story at http://www.prweb.com/releases/2012/12/prweb10182789.htm PRWeb.com

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.