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Sangoma's Answering Machine Detection Software for Asterisk Delivers Unparalleled Results
TORONTO, ONTARIO, Dec 10, 2012 (MARKETWIRE via COMTEX) --
Sangoma Technologies Corporation (TSX VENTURE: STC), a leading
provider of hardware and software components that enable or enhance
IP Communications Systems for both voice and data, has announced the
immediate availability of its Lyra Answering Machine Detection (AMD)
for Asterisk software solution. Lyra AMD for Asterisk enables system
developers to cost-effectively integrate sophisticated dialer
analytics features that compete with high-cost proprietary systems
into Asterisk-based platforms.
"Lyra AMD for Asterisk allows call center product developers to
address the number one concern of any outbound calling operation -
keeping agents on the line with prospects as close to 100 percent of
the time as possible," said Matt Florell, president of VICIdial
Group, a leading provider of open source call center solutions. "For
one of our key customers, a financial services call center operation
making some two million outbound calls per week, Lyra AMD enabled the
company to groom its calling database of invalid numbers, and ensures
that agents are not connected to answering machines. The efficiencies
gained helped the company double its productive call capacity."
A recent case study, "Contact Center Doubles Capacity and Expands
Services", provides a detailed analysis of this implementation, and
is available for download from Sangoma.
Announced at AstriCon in October of this year, Sangoma has seen
steadily growing interest from call center solution developers eager
to get their hands on this software package that delivers a unique
set of call progress analytics based on specialized neural network
algorithms. The software is compatible with Asterisk versions back to
version 1.4, and integrates with a dialer application to help ensure
out-dial call center agents are only connected to productive calls -
not answering machines and intercept announcements. The Sangoma
solution is proven to deliver AMD accuracy at levels of 95 percent in
under 300ms, and nearly 98 percent in under two seconds.
AMD functions can be applied to TDM and SIP-based Voice over IP
(VoIP) calls to provide implementation flexibility in the
mixed-technology environments that are commonly found in many call
center operations. In addition, Sangoma has specifically priced Lyra
AMD for Asterisk for the open source marketplace, giving open source
providers the ability to compete head on with large proprietary
system houses.
"While some providers appear to be backing away from the open source
market, Sangoma continues to maintain its strong commitment to
continually developing cost-effective hardware and software solutions
for open source developers looking to incorporate new features and
leading-edge performance into their solutions," added Frederic
Dickey, director of professional services at Sangoma. "Sangoma
recognizes the growth opportunities in open source, and its success
in this space demonstrates the steady growth that the company is
experiencing in both standard product and OEM engagements throughout
the world."
Sangoma provides an industry-leading solution portfolio that enables
the interworking of a wide variety of disparate TDM and IP networks,
clouds, protocols, services, devices, and applications. Its portfolio
includes award-winning voice and data boards, transcoding and gateway
software, and standalone gateway appliances, designed for simple
integration with open source and closed source IP PBX applications,
Contact Centers, Unified Communications Systems and Service Provider
Networks. For more information about the Sangoma portfolio of IP
telephony and network integration solutions, or to locate an
authorized reseller, visit www.sangoma.com.
About Sangoma Technologies Corporation
Sangoma is a leading provider of hardware and software components
that enable or enhance IP Communications Systems for both telecom and
datacom applications. Enterprises, SMBs and Carriers in over 150
countries rely on Sangoma's technology as part of their mission
critical infrastructures. Through its worldwide network of
Distribution Partners, Sangoma delivers the industry's best
engineered, highest quality products, some of which carry the
industry's first lifetime warranty. The product line includes data
and telecom boards for media and signal processing, as well as
gateway appliances and software.
Founded in 1984, Sangoma Technologies Corporation is publicly traded
on the TSX Venture Exchange (TSX VENTURE: STC). Additional
information on Sangoma can be found at www.sangoma.com.
The TSX Venture Exchange does not accept responsibility for the
adequacy or accuracy of this release.
Contacts:
Sangoma Technologies Corporation
Jeffrey Dworkin
Director of Marketing
905.474.1990 x109
jdworkin@sangoma.com
www.sangoma.com
Parallel Communications, Inc.
John Stafford
515.708.1296
jstafford@parallelpr.com
SOURCE: Sangoma Technologies Corporation
mailto:jdworkin@sangoma.com
http://www.sangoma.com
mailto:jstafford@parallelpr.com
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