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Digital DataVoice | DDV Has Become the First Partner Enabled to Deliver the Avaya Customer Connections Mobile Solution
MINNEAPOLIS, MN, Dec 11, 2012 (MARKETWIRE via COMTEX) --
DDV has recently become the first partner enabled to deliver Avaya
Customer Connections Mobile Solution by Brian Hillis, Avaya Managing
Principal of Emerging Products. As a result, DDV presented the new
mobile solution at the Avaya Customer Experience Summit in Denver,
Colorado on December 5, 2012. The Summit brought together 400-500
Avaya sales associates, Avaya business partners, and Avaya DevConnect
sponsors.
Avaya Customer Connections Mobile enables a customer to navigate
dynamic smartphone menus which guide them through self-driven
inquiries and tasks. If further assistance is needed, the customer
can make a request to be connected to an available expert. An
estimated wait time is provided if no agent is immediately available;
customers can choose to wait, request an immediate return call or
schedule one for a more convenient time. All customer information
from the start of the activity is carried throughout the entire
interaction -- from self service through assisted -- for a seamless
service experience that eliminates the need for the customer to
repeatedly provide the same information.
Bill Blattman, Director of Business Development, Digital DataVoice,
comments, "Avaya Customer Connection Mobile is an innovative solution
that provides our customers with a unique ability for smartphones
that can increase satisfaction while reducing costs. Most of our
customers are seeking ways to increase self-service containment and
improve the customer experience. Avaya Customer Connections Mobile
will help them meet both of those goals while enabling the customer
to connect with a live agent just at the point they need. We're very
excited about bringing best-in-class solutions such as this to our
enterprise customers."
About Digital DataVoice (DDV)
Digital DataVoice Corporation (DDV) is a recognized leader in the
design, development, deployment and support of custom self-service
and assisted-service solutions for contact centers. DDV's areas of
expertise include: Interactive Voice Response (IVR), Computer
Telephony Integration (CTI), Automatic Speech Recognition, SMS/Text
Integration, Mobile Application Development and Web/Call Center
Integration. In addition to sales and maintenance of IVR, CTI, Mobile
and Speech platforms, DDV offers a broad range of professional
services. With more than 25 years of experience, DDV assists
customers looking to optimize these long-term investments through
managed service offerings.
For more information, visit ddvc.com or contact
Bill Blattman
DDV Director of Business Development
651.994.2268
SOURCE: Digital DataVoice (DDV)
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