INGATE

From The Sip Trunking Experts

TMCNet:  SoundBite Communications Announces Positive End to Class Action Case

[December 14, 2012]

SoundBite Communications Announces Positive End to Class Action Case

BEDFORD, Mass., Dec 14, 2012 (GlobeNewswire via COMTEX) -- SoundBite Communications (Nasdaq:SDBT), a provider of customer experience management solutions, today announced they received notification that the class action suit filed January 11, 2012 in the United States District Court for the Northern District of California against Bank of America and SoundBite as co-defendants has been dismissed. The class action lawsuit was aimed at the ambiguity in the Telephone Consumer Protection Act (TCPA) related to text messaging.


Today's announcement followed another major, and related, win for the Company with the favorable ruling received from the Federal Communications Commission (FCC) on November 29, 2012 on SoundBite's February 2012 Petition for Declaratory Ruling. The ruling clarifies that sending a single opt-out confirmation after a consumer opts out of receiving text messages from a company does not violate the TCPA. The ambiguity surrounding the TCPA before the ruling in November was the crux of the class action suit.

"SoundBite championed the cause of consumers and businesses alike by filing the petition for Declaratory Ruling with the FCC. It's a common sense best practice to let consumers know that their opt-out message requests are properly recorded, confirmed, and executed," stated Jim Milton, president and CEO of SoundBite Communications. "We are pleased that the recent FCC ruling removes not only the ambiguity many companies faced, enabling us to provide the best consumer experience possible, but it also clarifies the TCPA interpretation thus removing an important basis for lawsuits such as these." Bob Leahy, COO and CFO of SoundBite, added, "SoundBite dedicated significant resources including incurring litigation and associated costs during 2012 to fight this battle on behalf of consumers, our clients, the industry, and of course our shareholders. SoundBite has taken a leadership position in fighting this litigation and intends to continue to champion for consumer best practices. This effort was successfully completed on two fronts -- with superb assistance from both our attorneys at Patton Boggs LLP who helped navigate our FCC petition, and our attorneys at Cooley LLP who led our defense against the litigation. By having the lawsuit dismissed we are in an improved position of closing the year on a high note with some of our regulatory headwinds and legal expenses behind us." Link to FCC ruling on Petition for Declaratory Ruling About SoundBite Communications SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions. More than 450 global end-clients, including nearly 50 Fortune 500 companies, leverage our proactive multi-channel communications and preference management platforms to power 2.5 billion personalized and compliant customer interactions annually across the full consumer lifecycle. Visit SoundBite.com and follow us on Twitter for more information. SoundBite is a registered service mark of SoundBite Communications, Inc.

The SoundBite Communications, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/ pkgid=4393 This news release was distributed by GlobeNewswire, www.globenewswire.com SOURCE: SoundBite Communications, Inc.

(Logo: http://media.primezone.com/cache/9630/int/4870.jpg) CONTACT: IR & Media Contact: Lynn Ricci SoundBite Communications 781-897-2696 lricci@soundbite.com www.SoundBite.com

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.