Telefonica Argentina chooses Amdocs for transformation program
Dec 18, 2012 (Datamonitor via COMTEX) --
Amdocs Limited, a provider of customer experience systems and services, has announced that Telefonica Argentina, a mobile service provider, has selected Amdocs for a transformation program that will enable it to deliver a consistent user experience across multiple channels for its wireless Movistar brand subscribers.
The program and Amdocs products and services will simplify, standardize and transform Telefonica's processes. Telefonica will implement a range of business support systems solutions from Amdocs' CES portfolio to allow its customers to move between different sales channels and provide a unique customer experience.
This marks Amdocs' first project with the Telefonica group in Latin America. Amdocs is already working with Telefonica companies in Europe including Spain, Czech Republic and Slovakia.
"Amdocs supports Telefonica Argentina's ambitious goal of reaching more customers and providing a seamless experience across all customer touch points," said Patrick McGrory, president for the Caribbean and Latin America region at Amdocs. "By assuming responsibility for this entire project, both in terms of products and end-to-end implementation, we can put the full breadth of our expertise to work for Telefonica in this strategic market."
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