From The Sip Trunking Experts

TMCNet:  Tech Q&A: Malware or a technical glitch could produce a gibberish printout

[December 19, 2012]

Tech Q&A: Malware or a technical glitch could produce a gibberish printout

Dec 19, 2012 (Star Tribune (Minneapolis) - McClatchy-Tribune News Service via COMTEX) -- QUESTION: I returned my printer, an HP Officejet Pro 8600 Plus, because it sometimes printed in a foreign language. Now a second unit periodically does the same thing.

I've spent hours talking to HP help desk people about reloading the printer software and trying other fixes. I'm convinced they can't correct it. The strange thing is that, on the second try, the print comes out in English.

Could this be caused by malicious software I've e-mailed a printing sample so you can see what I mean.

_Dennis Zylla, Minneapolis ANSWER: Your printer isn't printing in a foreign language; it's printing gibberish.

Assuming it's a technical problem, HP offers several potential ways to fix it. But the real problem may be that you've downloaded some malicious software that is causing your printer to act that way.

HP's troubleshooting guide, found online at, shows you how to diagnose potential causes. It's possible, for example, that the correct printer hasn't been selected, that the file you're printing is flawed or that the printer's USB connection to the PC is loose or malfunctioning.

But articles on the tech websites ZDNet ( and CNet ( suggest you might have inadvertently downloaded a malicious program called "Trojan.Milicenso" that's been around for two years.

While the purpose of the malware is to misdirect your computer online, a side effect is to create a file on your computer that Windows then tries to print. Because the file consists of computer code, the printout is gibberish.

Before trying the HP fixes, download and run the free version of security program Malwarebytes. Go to and click "free download." Q: I'd like to increase the speed of my eight-year-old HP PC. Some TV commercials promise their software can boost speeds. Are these ads credible Or is there another way to juice my PC at least a little bit _Andy Anderson, Plymouth, Minn.

A: Skip the TV software. Microsoft offers tips online, at, on how you can make your PC run a little faster by getting rid of junk software that might be slowing things down, using a flash drive as extra PC memory, or cleaning up a cluttered hard disk drive.

But those things are unlikely to make an eight-year-old PC run much faster. Today's software _ Web browser, photo viewer, music player or word processor _ demands more computing power than your PC was designed for. It may be time for a new PC.

___ ABOUT THE WRITER Steve Alexander covers technology for the Minneapolis Star Tribune. Readers may write to him at Tech Q&A, 425 Portland Ave. S., Minneapolis, Minn. 55488-0002; email: Please include a full name, city and phone number.

___ (c)2012 Star Tribune (Minneapolis) Visit the Star Tribune (Minneapolis) at Distributed by MCT Information Services

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.