INGATE

From The Sip Trunking Experts

TMCNet:  Transamerica Retirement Services Receives 39

[December 19, 2012]

Transamerica Retirement Services Receives 39 "Best in Class" Ratings in Chatham Partners' Post-Conversion Customer Satisfaction Survey

LOS ANGELES --(Business Wire)--

Transamerica (News - Alert) Retirement Services announced today that it received 39 "Best in Class" ratings from retirement plan sponsors in the Chatham Partners' third quarter post-conversion customer satisfaction survey. The survey measures the overall quality and management of Transamerica's plan installation and conversion process according to survey responses received from retirement plan sponsors.

Third quarter results show continued plan sponsor satisfaction with Transamerica's plan conversion process and customer service. All attributes related to overall impressions of Transamerica, the conversion process and customer service received "Best in Class" ratings.

"Transamerica continues to receive high praise from plan sponsors regarding their conversion experience," said Stig Nybo, president of pension sales and distribution for Transamerica Retirement Solutions. "Our consistent 'Best in Class' ratings each quarter are a direct result of our outstanding project managers who continually provide the highest levels of service to our newest clients. At Transamerica, we strive to provide 'Best in Class' service at every step of the retirement plan process, from design and installation to daily interactions."

Transamerica received "Best in Class" ratings from retirement plan sponsors in the following areas:




Overall Impressions of Transamerica

  • Is easy to do business with
  • Treats me as an important client
  • Provides high quality service
  • Has an excellent reputation as a retirement services provider
  • Would recommend to others
  • Is committed to technology
  • Is flexible in meeting my unique needs
  • Offers innovative solutions
  • Fee structures are competitive
  • Provides good value for the money

Overall Impressions of the Conversion

  • Transamerica set clear expectations of timing
  • The project manager was responsive
  • Transamerica provided high quality support
  • Transamerica is committed to efficiency
  • The information flow from the Project Manager met my needs

Conversion Project Manager

  • Overall satisfaction
  • Product knowledge
  • Frequency of contact
  • Proactive approach
  • Problem resolution skills
  • Plan knowledge
 

Management of the Conversion

  • Overall satisfaction
  • Explanation of the implementation process
  • Accessibility and relevance of information
  • Timeliness of investing funds
  • Frequency and quality of status updates
  • Accuracy of investing funds
  • Accuracy of record set-up
  • Effectiveness of the project plan/timeline
  • Accuracy of vesting
  • Explanation of roles and responsibilities
  • Timeliness of record set-up

Plan Sponsor Services

  • Overall satisfaction
  • Satisfaction with initial plan document
  • Training on the plan sponsor website

Participant Services

  • Service provided by participant contact center
  • Communication with participants

Overall Satisfaction with Transamerica

 

Overall Satisfaction with Conversion Experience

 

About Transamerica Retirement Services

"Transamerica" or "Transamerica Retirement Services" refers to Transamerica Retirement Solutions Corporation. Transamerica designs customized retirement plan solutions to meet the unique needs of small- to mid-sized businesses. Transamerica and its affiliates service more than 17,0001 retirement plans totaling more than $20 billion1 in assets. For more information about Transamerica, please refer to www.TA-Retirement.com.

About Chatham Partners Third Quarter Post-Conversion Customer Satisfaction Analysis

Chatham's independent third-party research helps isolate Transamerica's key strengths, weaknesses, and gaps in the installation process. By identifying the most important drivers of client satisfaction, Transamerica uses these findings to help provide a quality installation process.

Questions were rated on a seven-point scale with "six" and "seven" representing the highest levels of satisfaction. A "Best in Class" rating was received when 85 percent of the respondents selected a "six" or "seven" for 44 specific areas that were rated. The Chatham Partners' post-conversion survey is based on 160 client responses in Chatham Partners' most recent third quarter report. Transamerica Retirement Services is not affiliated with Chatham Partners, LLC.

1As of December 31, 2011.

TRSC 6457-1212


[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.