Transamerica (News - Alert) Retirement Services announced today that it received 39
"Best in Class" ratings from retirement plan sponsors in the Chatham
Partners' third quarter post-conversion customer satisfaction survey.
The survey measures the overall quality and management of Transamerica's
plan installation and conversion process according to survey responses
received from retirement plan sponsors.
Third quarter results show continued plan sponsor satisfaction with
Transamerica's plan conversion process and customer service. All
attributes related to overall impressions of Transamerica, the
conversion process and customer service received "Best in Class" ratings.
"Transamerica continues to receive high praise from plan sponsors
regarding their conversion experience," said Stig Nybo, president of
pension sales and distribution for Transamerica Retirement Solutions.
"Our consistent 'Best in Class' ratings each quarter are a direct result
of our outstanding project managers who continually provide the highest
levels of service to our newest clients. At Transamerica, we strive to
provide 'Best in Class' service at every step of the retirement plan
process, from design and installation to daily interactions."
Transamerica received "Best in Class" ratings from retirement plan
sponsors in the following areas:
Overall Impressions of Transamerica
Overall Impressions of the Conversion
Conversion Project Manager
Management of the Conversion
Plan Sponsor Services
Overall Satisfaction with Transamerica
Overall Satisfaction with Conversion Experience
About Transamerica Retirement Services
"Transamerica" or "Transamerica Retirement Services" refers to
Transamerica Retirement Solutions Corporation. Transamerica designs
customized retirement plan solutions to meet the unique needs of small-
to mid-sized businesses. Transamerica and its affiliates service more
than 17,0001 retirement plans totaling more than $20 billion1
in assets. For more information about Transamerica, please refer
About Chatham Partners Third Quarter Post-Conversion Customer
Chatham's independent third-party research helps isolate Transamerica's
key strengths, weaknesses, and gaps in the installation process. By
identifying the most important drivers of client satisfaction,
Transamerica uses these findings to help provide a quality installation
Questions were rated on a seven-point scale with "six" and "seven"
representing the highest levels of satisfaction. A "Best in Class"
rating was received when 85 percent of the respondents selected a "six"
or "seven" for 44 specific areas that were rated. The Chatham Partners'
post-conversion survey is based on 160 client responses in Chatham
Partners' most recent third quarter report. Transamerica Retirement
Services is not affiliated with Chatham Partners, LLC.
1As of December 31, 2011.
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