Stratus Contact Solutions Teams with Telrite
Dec 21, 2012 (Close-Up Media via COMTEX) --
Stratus Contact Solutions, a U.S.-based multichannel contact center, announced that its customer contact center will provide call center support for Telrite Corp. and Life Wireless.
According to a release, Life Wireless provides, in conjunction with Telrite, low-cost and subsidized cellular phone service to income-eligible customers through the Lifeline program.
"We chose Stratus based on their extensive telecommunications industry experience and best in class multichannel customer care," said Brian Lisle, President of Telrite Corp. "We needed a partner to grow with - one who could scale quality customer representatives and that understands our business."
Life Wireless customers will have access to Stratus' U.S.-based, multilingual customer contact center 24 hours a day, seven days a week. Stratus will assist customers with inquiries about services, equipment, customer education, new orders, activations/renewals and purchase of additional minutes, the companies said.
"We connect with our clients' customers across multiple channels, from calls to social media, and understand how to facilitate ROI-driven customer engagements," said Dennis Stoutenburgh, President of Stratus Contact Solutions.
"Stratus Contact Solutions represents the evolution of customer-centric solutions in a social-business landscape," said Mike Lewis, Chairman of Stratus Contact Solutions.
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