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TMCNet:  SmartNode Gateways Cited Among Top Ten VoIP Products for 2012

[January 08, 2013]

SmartNode Gateways Cited Among Top Ten VoIP Products for 2012

Highlighting Patton's free support that lowers total-cost-of-ownership, VoIP Insider lists SmartNode VoIP Gateways among the Top Ten VoIP products for 2012.

SmartNode™ VoIP... more than just talk! GAITHERSBURG, MD : Patton Electronics (www.patton.com) has earned yet another accolade on the heels of last week's Product of the Year announcement.

Christina Smith includes Patton Gateways on her list of top ten VoIP products for 2012 in her December 27 posting on VoIP Insider the blog for the online store voipsupply.com.

VoIP Insider's ten-item list, which includes two Cisco products, cites Patton gateways as product number five. Also included are such non-gateway VoIP products as phones and PBXs, from Panasonic, Polycom, and Elastix.

As Senior Product Manager for VoIP Supply, Smith notes that many VoIP gateway suppliers charge as much (or more) as the cost of the product for their supplemental customer support packages.

Patton, on the other hand, provides free lifetime technical support during business hours for every product sold including free downloadable software upgrades for the life of the product.

"What sets them apart," Christina Smith writes, "is customer service and support. Patton offers FREE pre and post sales support and their customer service is second to none." Unique within the electronic-communications industry, Patton’s free-support proposition drives down total cost of ownership (TCO), delivering significant competitive advantage for Patton channel partners and end customers.


"For a lower TCO, businesses are turning to Patton Gateways more and more," Smith observes.

Patton made news for their technical support just a few months ago as the company announced new premium support services platinum-level Premium Support and platinum-plus Premium 24/7 Support during November 2012.

Last week, Patton announced the SmartNode™ 4670 VoIP IAD with ADSL Interface won the INTERNET TELEPHONY 2012 Product of the Year, sustaining the brand’s eight-year winning streak.

A SmartNode product has earned the INTERNET TELEPHONY Product of the Year award every year since 2005. Since market introduction in the year 2000, SmartNode has collected a dozen major industry awards.

About Patton Patton is all about connections from inception the company has connected generations in a family-owned-and-operated business. Since incorporating in 1984, Patton has built everything from micro-sized widgets for connecting "this-with-that," to carrier-grade Telecom gear that connects end-customers to service-provider networks. Now headquartered in Gaithersburg, MD, USA, Patton markets a catalog of over 1,000 products, with a focus on VoIP and Ethernet extension technologies. Today, Patton equipment is up-and-running in carrier, enterprise and industrial networks all over the world interconnecting legacy TDM and serial systems with contemporary and next-generation IP-based voice, data, and multi-media networking technologies.

Here at Patton, it is our joy and mission to connect real-world customer challenges with high-quality, right-priced solutions, complemented by unrivaled customer service and technical support. In the field, Patton's global family of locally-present sales, support, and engineering professionals are fully-engaged in connecting our product managers with true local-market requirements. Patton works hard to connect with your world, operating regional offices in strategic locations across the globe, with training and technical-support centers in Switzerland, Hungary, Lebanon, India, Vietnam, and the USA. To better reach our global customers and serve their true needs, Patton works in connection with a growing network of technology, business, and sales-channel partners. Patton… Let's Connect! For more information or a free catalog, email sales@patton.com Contact: Glendon Flowers Patton Electronics Company 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA Tel: (301) 975-1000 Fax: (301) 869-9293 Email: press@patton.com Web: www.patton.com ###

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