INGATE

From The Sip Trunking Experts

TMCNet:  1-800-Registry Gains Efficiencies and Flexibility With Integrated Hosted PBX and Cloud Contact Center Solution From XO Communications

[January 09, 2013]

1-800-Registry Gains Efficiencies and Flexibility With Integrated Hosted PBX and Cloud Contact Center Solution From XO Communications

(Marketwire Via Acquire Media NewsEdge) HERNDON, VA -- (Marketwire) -- 01/09/13 -- 1-800-Registry, a leader in wedding planning, honeymoon travel and non-traditional registry services, has deployed a Hosted PBX and Cloud Contact Center solution from XO Communications. The combined solution has delivered a more robust, enterprise-class, cloud-based solution for 1-800-Registry communications and contact center service needs while also providing the efficiencies to manage costs with its growing business.


Based in Las Vegas, Nevada, 1-800-Registry provides a total wedding experience for couples with services that include wedding and honeymoon planning, wedding registries, finding a new home, and other services that help couples begin into their new life together. Having a reliable and highly scalable communications infrastructure is critical to this Internet-based company so it can provide a positive customer experience and adjust to spikes in demand for its services from customers.

The combined XO Hosted PBX and Concentric Cloud Contact Center solution has allowed 1-800-Registry to reduce costs and simplify the management of communications needs by pushing all of its services to the cloud. By not having to buy, install, manage and maintain PBXs, servers and other equipment, 1-800-Registry is able to dedicate more of its resources and personnel on running its core business. In addition, 1-800-Registry benefits from the fully integrated XO solution -- all the way from the XO network to the VoIP and contact center services -- and simple, predictable per employee pricing that allows the company to easily add more users and capabilities as their needs grow.

"A cost-efficient and scalable communications infrastructure is crucial for any business operating in highly competitive markets like ours," said John Bamforth, chief technology officer at 1-800-Registry. "A key advantage of the integrated Hosted PBX and Cloud Contact Center solution from XO Communications for us is that it required no capital expenditure and helped lower operational costs. But its best benefits are reliability and we don't have to manage it because XO does that for us. We are firm believers in using cloud-based services and XO demonstrated that their solution provides the performance and reliability we need." The features of the XO solution for 1-800-Registry includes a full range of advanced IP Telephony, contact center and unified communications applications the company needs to keep connected with its customers. XO Hosted PBX comes complete with voice and network services, IP desktop phones, and direct access enterprise voice calling features including click to call, forward, transfer, single number reach, and anywhere access to communications. 1-800-Registry also benefits from the cloud-based contact center service which provides a virtual contact infrastructure to support its call center agents and is fully integrated with the company's Salesforce.com system giving them instant access to client account information when they call.

"We are pleased that 1-800-Registry has entrusted XO Communications to help them simplify their communications infrastructure and deliver both cost savings and operational efficiencies," said Don MacNeil, chief marketing officer at XO Communications. "With businesses like 1-800-Registry adopting cloud-based solutions, it's clear that IT professionals understand the compelling advantages of cloud-based VoIP and contact center solutions and are making the right strategic decision to outsource important business functions to trusted providers like XO Communications." About XO CommunicationsXO Communications is a leading nationwide provider of advanced communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers. These customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless and domestic and international telecommunications companies. XO offers a superior customer experience through its innovative data and IP solutions, a relentless focus on customer service, and the proven performance of its advanced network. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter, YouTube, Facebook and LinkedIn.

About 1-800-Registry In a recent survey, over 95 percent of brides would recommend 1-800-Registry, a leading online wedding registry service that assists brides and grooms with their wedding planning and honeymoon planning, while earning Reward Dollars toward travel. 1-800-Registry is also a resource for the best destination wedding and honeymoon planning in the Caribbean, Fiji, French Polynesia, Hawaii, Las Vegas, California, Florida and more. Wedding & Event Planning and Destination Travel services are offered free of charge, and the easy-to-navigate website helps couples find trusted wedding vendors available on a couple's specific wedding date. Couples can use 1-800-Registry to help them book their venue, catering, bridal flowers, wedding photography and more. A first in the industry, 1-800-Registry is proud to offer the only money-back Wedding Assuranceā„¢ Guarantee, validating the excellence and integrity of its Bride-Certified Wedding Vendors in Las Vegas, Southern California, Dallas and Houston. For further information, call 1-800-352-9536 or visit us at www.1800registry.com.

Add to Digg Bookmark with del.icio.us Add to Newsvine Media Contact: Chad Couser XO Communications T: (703) 547-2746 Email Contact Source: XO Communications

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.