From The Sip Trunking Experts

TMCNet:  Main Virtual Office Publishes New Article

[January 09, 2013]

Main Virtual Office Publishes New Article "How A Perfect Storm Will Wipe Out Small Business Voicemail"

(PR Web Via Acquire Media NewsEdge) Portland, Maine (PRWEB) January 09, 2013 Who would have imagined that answering services, an old school business, would emerge as the technology that finally kills small business voice mail In data prepared for USA TODAY, Vonage, an Internet phone company, last year announced the first ever decline in voice mail usage. Vonage suggests younger, less patient users, are leading the exodus, in favor of texting. "They hate the whole voice-mail introduction, prompts, having to listen to them in chronological order," says Michael Tempora, senior vice president of product management at Vonage. One response by Vonage is a new voice-mail transcription service that converts voice messages for delivery as e-mail or text, but that still requires the caller to leave a voicemail, instead of hanging up, which 80% do, according to Fortune in 2006. It’s actually easy to imagine text messaging becoming the preferred method of communication for consumers, in a not so distant future. For small businesses it’s a different story. Phone answering is critical to their survival.

According to the most recent US Census Bureau statistics there are now 22 million non-employer businesses or solopreneurs, in the US. This number is up from 14 million in 1992, proving undeniably, that a huge shift is quietly occurring in the US workforce. Some experts are predicting independent workers and freelancers will comprise 50% of the US workforce (80 million) by 2020. The bad news is this means substantially increased competition for these solopreneurs.

With potentially 80% of callers hanging up when they are sent to voicemail, small companies that continue to depend on this technology are committing suicide. And, transcription technology like Google Voice, still requires the caller to leave a voice mail and doesn’t solve the potential missed-customer-call dilemma.

The emergence of cloud based contact center software, combined with the increased usage of smartphones and tablets by small businesses, is potentially creating a perfect storm that could finally put an end to small business voice mail. One company in Maine, Main (without the e) Virtual Office, is using cloud based software that allows their receptionists to see a considerable amount of information about their small business customers, when doing telephone answering for them. Their customers can sync their online calendars and also update receptionists in real time, from their mobile phones, regarding their availability to receive a transferred call.

"This is a huge asset to both them and us, says Jim Plunkett of Main Virtual Office. Our business model is different than our competitors. We strive to spend less time on calls, so that we can offer this service at a price that is affordable to these small businesses. Knowing our customers availability helps us do that and also seem as if we are right in the customers office. With most answering services having entry level pricing in the $200/month range, our service, at $79/month, is usually less than what our customers pay for their cellular service. This has been the main reason there hasn’t been a greater adoption of answering services, especially by solopreneurs. The other reason is that answering services have traditionally had a bad service reputation and it’s no wonder, as they require combining a human interaction with, until recently, complex telecommunications equipment." According to Plunkett, Main Virtual Office has “optimized” the configuration of their cloud based system, to ensure each call is answered live and when callers are put on hold, they are never there longer than twenty seconds. Plunkett says, “this “optimization” algorithm is a trade secret. Instead of having to dial in and listen to their messages, our customers access and manage them from the web or from a mobile app just like they do their email.

Given the shear number of solopreneurs in the US, it will be interesting to see if this hybrid service/mobile app solution takes hold with the millions of independent workers and small businesses in the US.

Read the full story at (c) 2013 PRWEB.COM Newswire

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.