INGATE

From The Sip Trunking Experts

TMCNet:  Start-up skills and knowledge are prized by large enterprises [KM World]

[January 14, 2013]

Start-up skills and knowledge are prized by large enterprises [KM World]

(KM World Via Acquire Media NewsEdge) Innovation is a key priority not just for start-ups, but also for global product and service companies. Many large firms have "intrapreneurship" and innovation management (IM) initiatives with many of the traits of start-ups. And acquisition of product start-ups is a well-established strategy for giant firms to quickly procure new technology and expertise, but the success of such knowledge management (KM) moves requires deft cultural change exercises.


The connections between KM, IM, start-ups and product companies were discussed at the monthly meeting of the Bangalore K-Community (http://kcom munity.ning.com), hosted by Honeywell (honeywell.com). Participants at the forum came from a wide variety of sectors: aerospace engineering, IT hardware, logistics, textiles, software services, airport infrastructure and BPO.

The panellists included J. Subramanya Narayanamurthy, director engineering operation, Honeywell), CV. Swaminathan (solution consultant, Unisys), and Pavan Soni (innovation evangelist and research scholar, IIM-Bangalore). As moderator of the forum, I will list my top takeaways from the discussion: 1. Knowledge management helps product companies keep up with the rapid pace of innovation in high-growth markets, develop a range of diverse products for emerging economies and deal with the high attrition of the tech industry. KM helps reuse of components and engineering processes across product lines. KM is important not just for engineers and developers but also for sales and business development functions. It helps engage with customers and business partners as well.

2. For product companies with a global workforce, social computing takes on enterprise significance in knowledge flows. A socially enabled workforce can leverage modernized enterprise apps and participate in real-time conversational streams and knowledge flows. Benefits of social computing include productivity gains, humanized connections in a global workforce and better customer value. Social media brings meaningful dialogues and knowledge nuggets out of the "e-mail cemetery." 3. A maturity evolution path for the "social app fabric" of a company's knowledge engine can consist of the following phases: using off-the-shelf social tools, harnessing enterprise-quality social platforms, enterprise integration of social and legacy GG, and embedded social functionality in all enterprise communication. A range of social media start-ups has thus emerged to address the needs of enterprise communication.

4. Knowledge management has been effective in B2E and B2C channels; more effort will be needed to nurture and harness KM in B2B channels. KM has helped innovation management in incremental innovation, but not as much in radical innovation. KM has not helped inter-firm IM much in incremental innovation, but can enable inter-firm IM in radical innovation (e.g., industry cooperation to adopt new standards).

5. Companies should evolve clear metrics to assess the impact of social KM tools, e.g., the percentage of people moving down the adoption diffusion curve (innovators, early adopters, early majority, late majority, laggards) and the percentage of top management with active social media profiles on the intranet. A range of analytics startups has also emerged to help corporations grapple with the issues of big data, information visualization, digital dashboards and real-time analytics.

6. In any culture, innovative capacity lies at the intersection of psychological factors, sociological conditioning and economic drive. Nations with less recognition and protection of IP will not perform as well in international patent-driven innovation. Emerging economies have done well in service innovation; the next prize is product innovation.

7. Start-ups will eventually need to formalize KM and IM to scale up effectively. It can be a challenge for some founders to relinquish people-based approaches to knowledge communication and move to more formalized process-driven knowledge exchange.

8. Acquisition of product start-ups can be an effective way for larger product firms to get new technology and expertise, but not all parent companies and start-ups can manage the culture change effectively.

Madanmohan Rao is an author, consultant and editor of The KM Chronicles, http://bit.ly/TU12l, http://twitter.com/MadanRao.

(c) 2013 Information Today, Inc.

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.