LiveVox (News - Alert), the leading cloud contact center solution provider is hosting a
joint webinar today at 2pm EST with
Resource Management Services, one of the financial service industry's
highest regarded accounts receivables consultants. As contact
centers develop strategies to prepare for a tightening compliance
environment, ongoing regulatory developments make determining the right
approach an uncertain challenge. To shed light on effective best
practices, LiveVox has teamed up with audit experts to discuss
real-world scenarios that cover key exposure areas, as well as how to
build a technologically intelligent compliance strategy.
your spot now.
According to Judy Hammond, President, Resource Management Services,
"Businesses are racing to ensure their operations are compliant and for
good reason. Failure to address the new regulatory environment, and make
changes when appropriate, can have very real and very severe financial
consequences. We are happy to participate in an opportunity to help our
industry avoid common pitfalls before companies invest precious time and
resources into their compliance efforts."
Vulnerability is especially present at multi-site contact centers
dependent on legacy architecture. Hardware-based technology creates
unneeded complexity, where each individual application requires
integration which is compounded for each location site. This complexity
often leaves contact centers with disparate applications, hardware, and
data sets - limiting their ability to exercise centralized control or
oversight over all their operations.
Change management in these installations is usually costly and slow, not
a good combination in uncertain economic and regulatory times.
John McNamara, LiveVox's Chief Marketing Officer explains, "Technology
can be the source of what handicaps or differentiate a business.
Compliance is putting these models to the test with a rapidly
approaching deadline. Call recording and manual phones are a prime
example of this technological divergence. For the majority of
hardware-based networks, most manual dials occur on a PBX (News - Alert) that is
separate from the dialer or system of record applications. As a result,
the inability to capture, match and manage manual dials, call transfers,
or inbound traffic remains a major pitfall that is often overlooked. It
is imperative that business leaders recognize these chronic issues and
address their cause in order to achieve optimal solutions."
To learn more about Phone (News - Alert) Lock for Manual Calls, click
Hammond adds, 'It has been the job of our organization to help educate
and prepare members of our industry to not only adapt but to succeed.
And while the market has no doubt changed, adaption does not have to be
a difficult process. I am excited for the opportunity to share what
we've seen on the ground in this upcoming webinar and look forward to
taking our industry into the future."
WHAT: (Webinar) "Practical Approaches to Preparing for the
WHEN: 2PM EST, Today, January 22nd, 2013
WHERE: To register, click
LiveVox is the leading provider of cloud contact center solutions. The
patented, Verizon PCI (News - Alert)-certified Cloud platform integrates real-time
scalable applications such as ACD/PBX, predictive dialer, IVR, call
recording, business analytics and compliance suite. Leveraging
Cloud-Switching, LiveVox enables capabilities like Virtual Agent Queues,
global multi-site sub-second warm transfers and Centralized Call
Recording. LiveVox is headquartered in San Francisco. For more
information, visit www.livevox.com.
About Resource Management Services, Inc. (RMS)
Since 1986, Resource Management Services, Inc. (RMS) has provided
collection and recovery consulting services and vendor management
expertise to credit grantors. Widely recognized as a leader and
innovator in the collection and recovery industry, Resource Management
Services, Inc. focuses on supporting their client's goals of maximizing
net returns from delinquent accounts. Whether creditors are collecting
with internal efforts or through partnerships with outsource providers
and other industry vendors, Resource Management Services provides the
client with reliable, insightful and innovative consulting services,
concentrating on achieving improved returns from delinquent and
charged-off accounts. In addition to consulting services, Resource
Management Services has industry-related publications available, and
provides conference event management to support the education and
networking in the collection and recovery industry.
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