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TMCNet:  smartnumbers® from Resilient Networks plc - smart enough to use Aculab

[January 23, 2013]

smartnumbers® from Resilient Networks plc - smart enough to use Aculab

Jan 23, 2013 (M2 PRESSWIRE via COMTEX) -- Aculab, a leading provider of computer telephony hardware and software is pleased to share the news that Resilient Networks is using its Prosody X 1U chassis to deliver the benefits of smartnumbers® to one of the largest commercial clearing banks in the United Kingdom.


Whilst communication is at the heart of every business, it is the lifeblood of financial services organisations. The bank, like all others, has an obligation to its customers to ensure its published telephone numbers were not exposed to risk during potential disruption to its infrastructure. With the continuity planning requirements imposed by the FSA, the time was right to rationalise and increase the robustness of its communications. The bank wanted a solution that would reduce its operational costs and give it more organisational agility, with full visibility and centralised control of its critical voice services.

The bank needed to mitigate the risk of disruption, with continuity of service and call distribution across the branch estate. All calls had to be able to be delivered into any location, regardless of its UK geographic numbers, with automatic failover to its other sites or chosen, off-site locations.

Under a new, long-term contract, Resilient and its partner are delivering its Direct Connect service to the bank via Resilient's smartnumbers service, which incorporates Aculab's Prosody X 1U high availability chassis, identified by Resilient as the PoP.

Using Resilient's smartnumbers meant that the bank gained its own private exchange, effectively bypassing the local, single point of failure at the PSTN edge.

Because it needed deployable proven hardware, Resilient chose to design its system around the latest addition to Aculab's telephony hardware portfolio. Aculab's remote APIs, together with the distributed architecture of Aculab's Prosody X 1U separates telephony functions from the app, enabling the benefits of virtual machines to be realised.

As David Collins, Resilient's VP of Marketing commented "With Aculab's new configuration, we were able to build our platform as a number of virtual machines, symmetrically deployed across physical hosts. At the scale we've deployed for the bank, that enabled significant savings on App server costs, but with no compromise on redundancy and resilience," The result centralised the banks' critical inbound voice services reduced costs and management overheads, due to the direct SS7 interconnect between the PSTN and the bank, which is facilitated by Resilient's use of Aculab's Prosody X 1U chassis. Additional cost benefits were gained by the removal of unnecessary ISDN, DDI and legacy business continuity services.

Andrew Bale, CEO for Resilient commented, "Our services are used by many of the UK's largest organisations across all strategic verticals. In this case, the bank realised that protecting its revenue and reputation were more important than merely shaving costs. Thanks to Aculab, were able to provide a solution that enabled the bank to do all of those things," David Samuel, Aculab's Global Sales and Marketing Director added "We are delighted that Resilient Networks plc has chosen Aculab's Prosody X 1U chassis to power its smartnumbers services. Resilient's choice of Aculab is a real world validation of our Prosody X architecture and its new form factor, which readily enables virtualisation of customers' applications." David continued "The input of Resilient Networks during the concept stages for the Prosody X 1U chassis has proven vital in its development, and it is rewarding to now see the results being rolled out on a large scale/ to such a prestigious customer." About Aculab: Aculab is an innovative, market leading company that presents world class telephony resources on a range of cloud, software and hardware-based platforms to the global communications market. With many years of experience in helping to drive our customers' success, our enabling technology provides the essential components required to deliver multimodal voice, data and fax solutions for use within IP, PSTN and mobile networks - with performance levels that are second to none.

Aculab serves the evolving needs of developers, integrators, service providers and equipment manufacturers with cost-effective, deployment proven, high performance products. Companies worldwide have adopted our technology for a wide variety of business critical services and solutions.

Aculab's head office is located in Milton Keynes, UK with offices in the USA and Germany.

About Resilient Networks plc Resilient Networks plc is a provider of highly survivable and flexible voice services delivered from the cloud. Resilient helps large organisations such as banks, government, defence, health, utilities and retail accelerate change with more robust and flexible voice communications that solve enterprise wide problems.

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

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