Green Tree Credit Solutions and its affiliate company, Landmark Asset
Receivables Management, have reported a significant improvement in
collection recovery rates as a result of deploying the debt
collection solution from Latitude Software, an Interactive
Intelligence Group Inc. (Nasdaq: ININ) company.
"Latitude's custom workflows and account analysis features have helped
us increase our collection recovery rate by 25 percent," said Green
Tree's vice president of ARM (News - Alert) operations, Mark Foley.
Green Tree and Landmark achieved these results by using the debt
collection product, Latitude
Center, to determine whether or not an account should be pursued
based on factors such as location, regulations and bankruptcy filings.
This maximized the productivity of collectors, while uncovering
additional revenue opportunities.
"Latitude Center has ensured that our collectors work on only the
most productive accounts, while helping us identify opportunities in our
portfolio that we didn't even realize existed," Foley said.
Green Tree initially chose the Latitude
Center product for its open architecture and user-friendly
interface, according to Foley. "Latitude Center's open
architecture was critical because it enabled us to create custom
workflows tailored for specific products and clients," he said. "And
unlike our previous system that required collectors to memorize codes
for recording call outcomes, dispositions and follow-up, Latitude
Center provided drop-down menu options, which meant significant
reductions in both training and call handle times."
When Green Tree created its affiliate company, Landmark, it extended its Latitude
Center deployment and sees it growing even more in the coming years.
"Latitude Center's flexibility can help us move eyond our
mortgage line of business into other collection areas such as credit
cards and auto loans," said Landmark's senior managing director, Ken
In addition to Latitude Center, Green Tree and Landmark are using
Automation Suite, Latitude
Exchange, and Latitude
Web Access. These applications provide functionality for
planning collection workflow processes and account treatment strategies;
rapidly developing and executing data import and export jobs between
disparate systems; and sharing real-time reporting and account
information between the client and its customers via a secure Web portal.
"The Latitude product line's flexibility, comprehensiveness and
ease-of-use have made it easier for us to get to where we wanted to go
as a company," Foley said. "We're now more in control of managing our
portfolio, plus we can move into other lines of collection business,
both of which give us a major competitive advantage."
About Green Tree Credit Solutions
Green Tree has been servicing consumer mortgage loans for more than 30
years. It has experience servicing a wide range of asset types, such as
residential mortgages, second liens, HELOCs, consumer installments and
the nation's largest portfolio of manufactured housing loans. Green Tree
combines innovative mortgage servicing solutions with superior client
service to exceed the expectations of clients. The company has 3,000
employees across 29 locations and is headquartered in St. Paul, Minn.
For more information, visit www.gtservicing.com.
About Latitude Software
Latitude Software, an Interactive Intelligence (News - Alert) Group Inc. (Nasdaq: ININ)
company, provides debt collection software and services. Latitude has
hosted and on-premises solutions that are easy to use and offer
comprehensive functionality for faster, more effective debt collection
and portfolio recovery. The Latitude software suite is built using the
latest Microsoft (News - Alert) .NET development tools and Microsoft SQL server
database technologies. Latitude was founded in 1997 and serves more than
200 companies nationwide. Latitude is headquartered in Jacksonville,
Fla. and can be reached at 866.396.2599, firstname.lastname@example.org;
on the Net at www.latitude-software.com.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider
of contact center, unified communications, and business process
automation software and services. The company's unified IP business
communications solutions, which can be deployed on-premises or via the
cloud, are ideal for industries such as financial services, insurance,
outsourcers, collections, and utilities. Interactive Intelligence was
founded in 1994 and has more than 5,000 customers worldwide. The company
is among Forbes Magazine's 2011 Best Small Companies in America and
Software Magazine's 2012 Top 500 Global Software and Service Providers.
It employs more than 1,400 people and is headquartered in Indianapolis,
Indiana. The company has offices throughout North America, Latin
America, Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or email@example.com;
on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC (News - Alert) filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
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