the leading provider of Voice
of the Customer and Performance
Optimization solutions powered by Customer
Interaction Analytics, announced today that Efinancial,
one of the nation's largest life insurance brokerages, has implemented UTOPY
SpeechMiner/b>® and UTOPY
Intelligent Coaching™ in order to maximize Agent
performance and sales revenue.
"By leveraging UTOPY (News - Alert) SpeechMiner, Efinancial will be able to
revolutionize our Agent coaching process, maximize customer satisfaction
and improve our overall contact center performance," said Michael
Rowell, CEO of Efinancial. "We plan to leverage the unique phrase-driven
Speech Analytics to analyze our interactions with customers and
prospects to gain insight into individual Agent service levels and
improve overall performance. UTOPY Intelligent Coaching will enable us
to drive our Agent training and coaching processes with the knowledge we
glean from SpeechMiner."
"We are extremely proud to partner with Efinancial, who is already a
leader in life insurance, and help them to further optimize their sales
performance," said Roy Twersky, President and CEO of UTOPY. "Our
patented, phrase-driven 'Deliberate Listening' approach to Speech
Analytics is by far the most effective method of improving sales via the
phone by: identifying the most important sales skills for each
particular product or service, coaching sales representatives to use
those key skills, and monitoring ongoing skill usage."
UTOPY provides award-winning Voice of the Customer and Contact Center
Performance Optimization solutions powered by Customer Interaction
Analytics. UTOPY offers the only contact center business applications
completely driven by Interaction Analytics, and guarantees the fastest
ROI in the industry. For more information, please visit www.utopy.com or www.speechanalytics.com.
Efinancial was founded to provide insurance customers quick, easy access
to their life insurance policy. Efinancial.com is a quick and convenient
way to shop for and purchase life insurance 24-hours a day from the
comfort of a home or office. We monitor over 100 of the top life
insurance companies. We allow only the best and most competitive
insurers onto the Efinancial network. At Efinancial you get free Instant
Quotes, low prices, our quick and easy application process, and the best
customer service anywhere, all on one website. To learn more about
Efinancial, please visit: http://www.efinancial.com/.
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