From The Sip Trunking Experts

TMCNet:  Smart Utility Systems Unveils its New Product - SUS Customer Mobile

[January 24, 2013]

Smart Utility Systems Unveils its New Product - SUS Customer Mobile

LOS ANGELES --(Business Wire)--

Smart Utility Systems takes one step further to differentiate its brand in the market with the launch of its new mobile application for utility customer energy management.

Smart Utility Systems' wide range of interactive energy management modules help utilities engage their customers the way their customers prefer. Utilities will be able to step beyond their traditional customer experience approach by embracing the "Age of the Customer" with interactions their customers demand. The SUS Customer Mobile application provides device level actionable information to utility customers with true interaction for:

  • Outage and Restoration
  • Notifications
  • Service Requests
  • Usage Detail
  • Billing
  • Smart Home
  • Electric Vehicle
  • Energy Efficiency
  • Energy Conservation

Valued Interaction with your Customers Anywhere Anytime

Engaging customers through a mobile platform does more than establish a communication channel with your customer base. It improves customer awareness related to outage/restoration by proviing visualization and notification across various communications media. It reduces costs by lowering call volumes and improves your revenue recognition by giving your customers the ability to easily make payments using their mobile device. It promotes efficiency and conservation programs by placing relevant program information in the hands of the customer. It can even improve metric tracking for regulatory reporting compliance or business optimization. The challenge lies in deploying a solution that improves customer relationships by giving customers the tools and information "they want" for managing their unique energy needs wherever they are around the clock.

The Benefits Our Application Offers:

  1. Immediate revenue recognition with Pay Now features
  2. Improves regulatory reporting compliance with instant communication and KPI metric tracking
  3. Improves operational performance with built in feedback for service performance
  4. Improves communication effectiveness using multiple channels for real-time notification communication at the device level
  5. Improves customer satisfaction by engaging the customer more often with information customers want
  6. Improves customer decision experiences by giving customers the information and functionality to take immediate action when they need it (customer situation awareness)
  7. Improves customer commitment with your goals as customers become partners in your success

About Smart Utility Systems

Smart Utility Systems is the global leader in products, solutions and services to accelerate return on smart grid investments for the energy and utility sector. Smart Utility Systems (SUS) offers Smart Hardware, Smart Software Solutions and Consulting & Advisory Services to major Energy & Utilities to support their Smart Grid initiatives like Customer Engagement, Mobile Work Force, Cyber and Physical Security, Big Data Management / Visualization among other areas.

To learn more, visit our Booth at Distributech 2013 at San Diego (January 29 - 31, 2012)

[ Back To SIP Trunking Home's Homepage ]

Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.