Genesys (News - Alert), a leading provider of customer service and contact center
solutions, today announced performance highlights for 2012, following
its first year as an independent company. The company achieved annual
revenues of greater than $610 million and double digit growth in 2012
compared to 2011. The record-breaking performance was driven by strong
demand for Genesys' SIP-based contact center solutions, analytics
applications, solutions for web, social and mobile customer service, as
well as enterprise-wide solutions that integrate the front office with
back office workers and processes.
"2012 was a breakthrough year for Genesys as a newly independent
company," said Paul Segre (News - Alert), President and CEO of Genesys. "We enter 2013
with a strengthened position in the market with solutions like Genesys
Mobile Engagement and our new Web Engagement solution to be released in
the first quarter, as well as an exciting set of simplified, faster to
deploy offers for the mid-market, including Genesys One and our cloud
customer service solution Genesys Connect."
Genesys is a leading provider of customer service and contact center
solutions. With more than 2,000 customers in 80 countries, Genesys
software directs more than 100 million interactions every day from the
contact center to the back office, helping companies deliver fast,
simple service and a highly personalized cross-channel customer
experience. Genesys software also optimizes processes and the
performance of customer-facing employees across the enterprise.
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