INGATE

From The Sip Trunking Experts

TMCNet:  RouteMatch Software Named as Finalist in 2013 Stevie(R) Awards for Customer Service

[January 28, 2013]

RouteMatch Software Named as Finalist in 2013 Stevie(R) Awards for Customer Service

(Marketwire Via Acquire Media NewsEdge) ATLANTA, GA -- (Marketwire) -- 01/28/13 -- RouteMatch Software was named a Finalist today in the Front-line Customer Service Team of the Year category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.


The awards are presented by the Stevie® Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards.

More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service and contact center professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.

RouteMatch, a leader in providing end to end technologies to the passenger transportation industry, was recognized for its unique Customer Support programs that not only helps clients get the most out of their software investments, but also presents exemplary opportunities for customers to connect as a community and share best practices using a "multi-touch" approach. This has resulted in a 98% customer retention rate.

"We are honored to be recognized by the panel of judges and receive this award for the relationships we build each day," said Joe Hewes, Vice President of Client Services, RouteMatch Software. "In an industry where a call from a client could mean stranded riders or lost drivers trying to find their route, we know how critical each call is -- and our front line customer support team strives to make a difference every day." RouteMatch Software was recognized as going beyond providing the traditional 24/7 customer support phone lines by also offering a dedicated customer web portal for education and training, on-site customer visits, an annual user conference, as well as a devoted point of contact for its 600 customers comprising of public transit agencies and private and non-profit organizations.

More than 100 members of several specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 28 - February 8.

"Many of our preliminary judges have commented about the high quality of the entries the competition received this year," said Michael Gallagher, president and founder of the Stevie Awards. "Our final judges will have a challenging but rewarding task, to determine the Gold, Silver and Bronze placements." Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About RouteMatch Software RouteMatch is the leading provider of passenger transportation technology solutions. Founded in 2000, the company is headquartered in Atlanta, GA, and RouteMatch works with more than 600 transit agencies worldwide. Partnering with public and private sector passenger transportation providers, the company provides an end-to-end technology platform which addresses multiple operational, safety and ridership needs. RouteMatch's technologies address routing, scheduling, dispatching, billing, reporting, fixed route CAD/AVL, demand response, business analytics, and fixed route integration, traveler information services, fleet management, and more. Additional information about RouteMatch's ITS technologies is available at www.routematch.com or by emailing info@routematch.com.

About The Stevie Awards Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.

Add to Digg Bookmark with del.icio.us Add to Newsvine Contact: Daisy Wall RouteMatch Software E: Email Contact P: 404-844-5323 Source: RouteMatch Software

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner


Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Making A Broadband Purchase Decision
Businesses today have many options for broadband connectivity. Clarifying your particular business needs prior to selecting a broadband provider will ensure an optimal match of broadband service to your requirements.

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Case Studies

Business Telecom Expenses Reduced 50%
A small to medium sized company in the midwest was interested in migrating to IP Communications, but in today's economy, they were hesitant to upgrade their communication system due to their perception that the cost would outweigh the benefits.

Multi-State Company Cuts Telecom Costs 50%
A multi-site, multi-state company with extensive monthly long distance fees and toll-free charges did not have adequate broadband for Broadvox SIP Trunking requirements, nor did they have a SIP enabled telephone system.

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?ces all over the country, the company spent a great deal of money every month just on internal phone calls.

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

Broadvox VAR Testimonial VAR 1:
Part 1 of the VAR (Value Added Reseller) Partner Program Testimonials for Broadvox...

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

Partner Program Overview:
Over 4,000 VARs, Master Agents, Solution Providers, and Independent IT Professionals trust Broadvox. We offer customized services and solutions to fit seamlessly into any company's business model. And when you partner with Broadvox, every member of our team stands behind you and your customers 100%...

SIP Trunk UC Summit

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.