Teleperformance (News - Alert) (Paris:RCF) announces today the acquisition of 100 % of
the shares of its subsidiary « TLS Contact », a business process
outsourcing (BPO) company, leader in Europe in the management of
customer care contact centers under face-to-face mode, with a strong
focus in serving governments and notably the visa application process
The Company serves diplomatic missions for a number of Schengen and
other governments through centers located across Asia, Europe, Africa
and the Middle East employing 650 dedicated people. TLScontact services
include document checking, identity validation, fingerprint capture and
TLScontact's offering is unique in its kind as the service is built on a
fully-computerized workflow management system where TLScontact clients
get full control of every single operation run in the Service Center,
thus gaining better and better understanding of their customers'
TLS contact is renowned for high quality service and security standards,
including ISO 27001 certification everywhere and attention paid to the
quality of working life of its employees Moreover,TLScontact customer
care centers are designed according to highest international standards
for environmental sustainability. Hence the new center opened in Pekin
has just been certified with LEED label (Leadership in Energy and
Environmental Design) and awarded the "Great Place t Work"
certification from the GPTW Institute.
Daniel Julien, Chairman and CEO of Teleperformance, said:
"The acquisition of 100 % of TLS contact strengthens the presence of
the TELEPERFORMANCE Group as a worldwide specialized provider of
services to demanding sectors such as governments. The outstanding data
security and IT management system developed by TLS are truly unique, and
guarantees the confidentiality and safety of the data specifically
required in these instances. We are thrilled with the potential that we
see here, specifically in a time where the governments need to find
efficient and cost effective solutions."
TLScontact co-CEOs Christian Marchandise and Bertrand Weisgerber,
"We have already been partners with Teleperformance for several
years, and the full integration of TLScontact within Teleperformance is
a very natural extension of our successful partnership. We see huge
potential of development of our market worldwide, in various domains of
application. Our passion is to deliver high quality services within a
safe and adapted environment, guaranteeing data and physical security.
Benefiting first hands from the outstanding experience of the #1
global leader in outsourced customer relationship management gives us
such competitive advantages in terms of process, access to IT resources,
and countries knowledge, that we are very excited with the foreseen
development of our services."
Teleperformance, the world's leading provider of outsourced CRM and
contact center services, serves companies around the world with customer
acquisition, customer care, technical support and debt collection
programs. In 2011, it reported consolidated revenue of €2,126 million
($2,955 million, based on €1 = $1.39).
The Group operates about 98,000 computerized workstations, with more
than 130,000 full-time equivalent employees across 250 contact centers
in 49 countries. It manages programs in more than 66 languages and
dialects on behalf of major international companies operating in a wide
variety of industries.
Teleperformance shares are traded on the NYSE Euronext Paris market,
Compartment A, and are eligible for the deferred settlement service.
They are included in the following indices: SBF 120, STOXX 600 and
France CAC Mid & Small.
Symbol: RCF - ISIN: FR0000051807 - Reuters (News - Alert): ROCH.PA - Bloomberg: RCF FP
For further information and media inquiries please visit the
Teleperformance website at www.teleperformance.com.
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