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TMCNet:  Next phase of Alcatel-Lucent OpenTouch Suite brings more visual conversations to mid and large enterprises

[January 30, 2013]

Next phase of Alcatel-Lucent OpenTouch Suite brings more visual conversations to mid and large enterprises

Jan 30, 2013 (M2 PRESSWIRE via COMTEX) -- The reach of consumer technology into the workplace has changed the conversation and caused businesses to examine the next steps in deploying flexible and performance enabling communications tools that support the day to day routine of employees.


Today, Alcatel-Lucent Enterprise announced the expansion of its OpenTouch Suite that supports mid and large enterprises as they make the experience of the many new faces of conversations available to customers, partners and employees. The OpenTouch Suite 1.2 offers more visual collaboration and mobility experiences with flexible deployment to meet the needs of todays businesses.

Whats new Alcatel-Lucent OpenTouch Suite 1.2 revolutionises visual communications, providing new user experiences. With OpenTouch, conversations are naturally continuous and persistent over time. The latest update OpenTouch Suite 1.2 enriches communication before, during and after the conversation, so that employees can plan, record, store, share conversations and socialise them afterwards.

Before the conversation, video enriches invitations to meetings and conference sessions, replacing long text agendas by short video clips.

OpenTouch Conversation clients enable users to record a video invitation or send an instant video message.

During the conversation, the embedded multiparty, multimedia collaboration capabilities of OpenTouch 1.2 provide full ad hoc or scheduled conversations utilising multiple media across devices such as PCs, tablets, interactive whiteboards and LifeSize video endpoints. This helps organisations improve the effective collaboration of virtual teams and a dispersed, mobile workforce. The 8082 MyIC Phone supports a visual conversation as easily as a phone call with the addition of video through a simple tap of the screen.

After the conversation, the OpenTouch Video Store, a cloud-based solution that enables enterprises to record, store and share conversations helps broaden the collaborative conversation, reach a wider audience, while maximising the impact of communication. In this release, it supports a new native iPad client, downloaded from the iTunes App Store and new editing capabilities to enhance and provide context to those recordings.

For a high resolution image please click here.

Additionally, OpenTouch 1.2 supports new devices including the IP Touch 8002 and 8012 phones, which leverage the same sleek and modern design as the award-wining 8082 My IC Phone. These offer a cost optimised state-of-the-art companion phone for desktop users, while new DECT on-site mobile handsets give employees more cost-effective mobile options in the office.

The technology of OpenTouch is also driving the shift to the Personal Cloud, as more customers and Business Partners recognise the benefits of a service based offer: OpenTouch is VMware certified enabling virtualisation of all elements of the OpenTouch architecture, the OmniPCX Enterprise, the OpenTouch Multimedia Service and the 8770 management system. Virtualisation makes deployment and business models of OpenTouch and its applications more flexible to suit the needs of mid and large enterprises. The virtualisation capabilities reduce costs while improving the ability to make changes without headaches. The OpenTouch Suite is hardware agnostic, and deployable in data centres running VMware 5.0, ESXi 5.0 or the complete vSphere solution.

New pricing of the OpenTouch Multimedia system software enables existing customers to taste and adopt the new user experience.

Spokespersons Brian Riggs, Research Director, Current Analysis "Visual communication is taking an increasingly important role in the enterprise and going forward must move beyond the plain vanilla of video conferencing of many solutions today. Alcatel-Lucent Enterprise is integrating visual communication more tightly with existing collaboration solutions in the enterprise, bringing the enterprise employee more tools to be productive." Eric Penisson, General Manager Communications Business, Alcatel-Lucent Enterprise "OpenTouch has set the foundation to change the conversation. Today we expand the reach of the new experience with richer and more mobile interactions that maximise the impact on productivity. We are also adding to the flexibility in the way we deliver this experience. Our OpenTouch community of customers is continues to grow as we have now closed over 450 orders.

"The release of the OpenTouch Suite for mid and large enterprises is a major step in advancing the user experience revolution and the technology transformation." [About Alcatel-Lucent (Euronext Paris and NYSE: ALU) The long-trusted partner of service providers, enterprises and governments around the world, Alcatel-Lucent is a leading innovator in the field of networking and communications technology, products and services. The company is home to Bell Labs, one of the world's foremost research centers, responsible for breakthroughs that have shaped the networking and communications industry.

Alcatel-Lucent was named one of MIT Technology Review's 2012 Top 50 list of the "World's Most Innovative Companies" for breakthroughs such as lightRadio, which cuts power consumption and operating costs on wireless networks while delivering lightning fast Internet access. Through such innovations, Alcatel-Lucent is making communications more sustainable, more affordable and more accessible as we pursue our mission - Realising the Potential of a Connected World.

With operations in more than 130 countries and one of the most experienced global services organisations in the industry, Alcatel-Lucent is a local partner with global reach. The Company achieved revenues of Euro 15.3 billion in 2011 and is incorporated in France and headquartered in Paris.

For more information, visit Alcatel-Lucent on: http://www.alcatel-lucent.com, read the latest posts on the Alcatel-Lucent blog http://www.alcatel-lucent.com/ blog and follow the Company on Twitter: http://twitter.com/Alcatel_Lucent.

For more information, please contact: Tracy Dupre Alcatel-Lucent Enterprise Tel: + 1 818 878 4408 Email: tracy.dupree@alcatel-lucent.com Claire Grant IBA, PR for Alcatel-Lucent Enterprise Tel: + 44(0)1780 721 433 Email: cgrant@iba-international.com ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com.

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