INGATE

From The Sip Trunking Experts

TMCNet:  OAISYS Honored With TMC's CUSTOMER Magazine 2012 Product of the Year Award

[January 30, 2013]

OAISYS Honored With TMC's CUSTOMER Magazine 2012 Product of the Year Award

TEMPE, AZ, Jan 30, 2013 (MARKETWIRE via COMTEX) -- OAISYS(R), a leader in business call recording and contact center management solutions, today announced that TMC, a global, integrated media company, has named OAISYS' Tracer with Mobile Recall as a CUSTOMER Magazine 2012 Product of the Year Award winner. The 15th Annual Product of the Year Award winners list was published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.


"We at OAISYS are honored to have the pairing of our Tracer quality monitoring solution and Mobile Recall application win a CUSTOMER Magazine 2012 Product of the Year Award," said Brian Spencer, OAISYS president. "We built Mobile Recall in direct response to our customers' need to take their call recordings with them. With Mobile Recall, we have optimized our users' 'bring your own device' experience for accessing recordings using virtually any mobile device." "OAISYS was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Tracer with Mobile Recall has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC.

Mobile Recall enables Web-based access to key functionality offered by the industry-leading OAISYS Talkument(R) and Tracer software solutions. Built on an HTML5 framework, Mobile Recall is specifically engineered to support mobile Web access to call recordings, delivering a rich user experience that requires no software download or installation on the access device. It provides search and playback functions, empowering the user to view desired interaction metadata, such as notes or transaction references, with the extreme simplicity demanded when mobile.

With Mobile Recall, from any browser-enabled device individuals can: -- Run ad-hoc searches for one or more recorded calls; -- Save routine searches for instant access anytime; -- Drill down from a list to specific recordings using a multitude of criteria; -- View informative business data related to the interaction; and -- Play recordings.

About TMC's CUSTOMER Magazine TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

About OAISYS OAISYS(R) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS Talkument voice compliance and Tracer quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS solutions are compatible with leading business communications system providers, as well as SIP-based communications services. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.

Image Available: http://www2.marketwire.com/mw/frame_mw attachid=2214990 OAISYS PR Contact: Teri Sawyer T&Co.

714-801-1687 Email Contact TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 Email Contact SOURCE: OAISYS http://www2.marketwire.com/mw/emailprcntct id=C448E1AC5D9075EF http://www2.marketwire.com/mw/emailprcntct id=2B422435E26210FA

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.