INGATE

From The Sip Trunking Experts

TMCNet:  KANA and Utilligent to Speak on Next-Generation Customer Service Strategies for Utilities and Energy Companies and Lessons Learned From Superstorm Sandy

[January 31, 2013]

KANA and Utilligent to Speak on Next-Generation Customer Service Strategies for Utilities and Energy Companies and Lessons Learned From Superstorm Sandy

SUNNYVALE, CA, Jan 31, 2013 (MARKETWIRE via COMTEX) -- WHEN: 11 AM PST / 2 PM EST / 7 PM GMT Wednesday, February 6, 2013 WHAT: With areas of New York and New Jersey still recovering from the largest Atlantic hurricane on record in late October with winds spanning 1,100 miles, an estimated $65 billion in losses and millions without power, utilities and energy companies across the nation and beyond are taking a hard look at lessons learned and the next generation of customer service to better prepare, inform and deliver service to consumers.


Customer service initiatives are key to achieving a wide range of business goals in the highly regulated and very dynamic utility industry and the difference between creating disgruntled customers or loyal advocates.

KANA has helped some of the leading utility companies around the world meet the demands of today's modern, multi-channel customer service delivery, and achieve millions in savings from process-driven customer care platforms.

Utilligent is a utilities-industry-focused firm whose consultants have made it their careers to deliver high-risk complex projects, and pull them over the line when others have failed.

During the one-hour webinar, spokespersons from KANA and Utilligent will present "Riding out the Storm with Your Customers: Lessons Learned from Superstorm Sandy." Webinar attendees will learn how to: -- Improve interactions with customers by seamlessly accessing and aggregating information with contextual knowledge across multiple communications channels -- Support more accurate information, quicker response time, more personalized service, and seamless migration to self-service and mobile solution offerings -- Benefit from the process efficiency gains of innovative technology and process improvements to provide better and reliable customer service irrespective of the weather -- Learn from Superstorm Sandy and prepare to make the necessary technology and process upgrades to retain customers and control costs To register for the webinar, please visit: http://www.kana.com/contact-center/webinars/intelligent-customer-contact-center.

php
About KANA Software KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.

Follow KANA on Twitter: http://twitter.com/KANAsoftware CONTACT: Erin Lutz Lutz PR (for KANA) Phone: +1-949-293-1055 Email Contact SOURCE: KANA http://www2.marketwire.com/mw/emailprcntct id=204BDF6096E94486

[ Back To SIP Trunking Home's Homepage ]

Loading
Subscribe here for your FREE
SIP TRUNKING enewslettter.

Featured Partner

Featured Whitepapers

SIP Security for the Enterprise
Voice over IP (VoIP) is incorporated into a variety of computer networks, both public and private, and used for everyday transactions and communications among carriers, businesses, government agencies...

Voice-Optimized Network Delivers Premier Call Experience
Customers equate call quality with business quality. Real-time communication, interpersonal interaction, and the cordial tone of a call center representative can create a positive impression of your business that no email can match.

Featured Datasheets

Ingate SIParator E-SBCs
Adopting SIP is a simple process with the Ingate SIParator, the secure enterprise session border controller (E-SBC). The SIParator makes secure SIP communications - including VoIP,SIP trunking and more - possible while working seamlessly with your existing network firewall.

Ingate Firewalls
Everyone is talking about enterprise usage of VoIP, instant messaging and other types of realtime communications including presence and conferencing.

SIP Trunk Solutions for Service Providers
The award-winning Ingate Firewall and Ingate SIParator deliver a high quality, reliable SIP trunk connection between the customer's IP-PBX and the service provider network, and solve interoperability issues to simplify deployments and support for remote diagnosis of reported issues.

Featured Case Studies

Case Study - Haiti
With this solution our doctors were able to reach anywhere in the world quickly and easily, to get consults from colleagues, facilitate treatment, order supplies 'on the fly' and also help victims report back to families. The solution from Business Mobility Systems and Ingate worked immediately.

Case Study - Turkish Petroleum
"With one Ingate at the customer headquarters, all of their remote workers can enjoy the benefits of Turkish Petroleum's IP-PBX from anywhere in the world.

Case Study - GCM
"The Ingate solution overcomes the NAT traversal hurdle and makes it possible to connect customers to our VoIP service, without the need of costly leased lines or support intensive VPN tunnels.

Case Study - Kool Smiles
"Ingate's solutions provide the advanced level of security necessary for this medical environment and the tools to make the interface to the service provider hassle-free."

Case Study - NMSAS
"This solution really saved the day for us," said Paul Mercier, IT Administrator, NMSAS. "We needed to leverage SIP trunks to reduce costs, and they had to work with our existing Microsoft OCS investment."

Discover Leisure Connects Remote Users to its IP-PBX
Discover Leisure is one of the largest resellers of caravans and motor homes in the UK. With 15 branch of?

Featured eBOOKS

Internet+: The Way Toward Global Unified Communication
Connecting the telephony of the enterprise PBX or Unified Communications (UC) system using SIP trunks instead of conventional telephone lines has been very successful in recent years.

What is SIP Trunking? Edition 2
SIP trunking is becoming more of a focus for service providers. One key issue many service providers face when deploying SIP trunks is NAT, or Network Address Translation, traversal.

What is SIP Trunking? Edition 1
A vast resource for information about all things SIP - including SIP, security, VoIP, SIP trunking and Unified Communications.

Featured Videos

E-SBCs AS The Demarcation Point:
Ingate's Steve Johnson talks to Erik Linask about the role session border controller plays as the demarcation point at...

Demystifying DPI
How can deep packet inspection protect your SIP traffic as well as your entire network?

Featured Resources

What's New

Presenting the New Ingate/Intertex Website:
Internet+ is an extended Internet access allowing high quality SIP (Session Initiation Protocol) based real-time person-to-person communication, everywhere and for any application. It applies to both fixed and mobile networks ...

Featured Blogs

Featured Webinars

Secure SIP Trunking:
What You Need to Know

Successfully Deploying Enterprise SIP Trunking:
Tools and Techniques for Overcoming Common Roadblocks

Featured Podcasts

Getting the Most Out of Your SIP Trunks:
Ingate's Steve Johnson and TMC's Erik Linask discuss how best practices forgetting the most out of SIP Trunking services and common pitfalls to avoid.