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KANA and Utilligent to Speak on Next-Generation Customer Service Strategies for Utilities and Energy Companies and Lessons Learned From Superstorm Sandy
SUNNYVALE, CA, Jan 31, 2013 (MARKETWIRE via COMTEX) --
WHEN:
11 AM PST / 2 PM EST / 7 PM GMT
Wednesday, February 6,
2013
WHAT:
With areas of New York and New Jersey still recovering from
the largest Atlantic hurricane on record in late October with winds
spanning 1,100 miles, an estimated $65 billion in losses and millions
without power, utilities and energy companies across the nation and
beyond are taking a hard look at lessons learned and the next
generation of customer service to better prepare, inform and deliver
service to consumers.
Customer service initiatives are key to achieving a wide range of
business goals in the highly regulated and very dynamic utility
industry and the difference between creating disgruntled customers or
loyal advocates.
KANA has helped some of the leading utility companies around the
world meet the demands of today's modern, multi-channel customer
service delivery, and achieve millions in savings from process-driven
customer care platforms.
Utilligent is a utilities-industry-focused firm whose consultants
have made it their careers to deliver high-risk complex projects, and
pull them over the line when others have failed.
During the one-hour webinar, spokespersons from KANA and Utilligent
will present "Riding out the Storm with Your Customers: Lessons
Learned from Superstorm Sandy."
Webinar attendees will learn how to:
-- Improve interactions with customers by seamlessly accessing and
aggregating information with contextual knowledge across multiple
communications channels
-- Support more accurate information, quicker response time, more
personalized service, and seamless migration to self-service and
mobile solution offerings
-- Benefit from the process efficiency gains of innovative technology and
process improvements to provide better and reliable customer service
irrespective of the weather
-- Learn from Superstorm Sandy and prepare to make the necessary
technology and process upgrades to retain customers and control costs
To register for the webinar, please visit:
http://www.kana.com/contact-center/webinars/intelligent-customer-contact-center.
php
About KANA Software
KANA makes every customer experience a good
experience. A global leader in customer service solutions delivered
on-premise or in the cloud, KANA lets organizations take complete
control over customer service interactions, so they can take care of
customers, while managing costs and reinforcing brand. By unifying
and maintaining context for customer journeys across agent, web,
social and mobile experiences, KANA solutions have reduced handling
time, increased resolution rates and improved net promoter score
(NPS) at more than 900 enterprises, including half of the Global 100
and more than 250 government agencies. KANA is based in Silicon
Valley, California and has offices worldwide.
Follow KANA on Twitter: http://twitter.com/KANAsoftware
CONTACT:
Erin Lutz
Lutz PR (for KANA)
Phone: +1-949-293-1055
Email Contact
SOURCE: KANA
http://www2.marketwire.com/mw/emailprcntct id=204BDF6096E94486
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