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TMCNet:  Leads360 Dial-IQ Receives CUSTOMER Magazine's 2012 'Product of the Year' Award

[February 04, 2013]

Leads360 Dial-IQ Receives CUSTOMER Magazine's 2012 'Product of the Year' Award

LOS ANGELES --(Business Wire)--

Leads360, a market-leader in cloud-based intelligent sales automation solutions, today announced that its integrated dialer, Leads360 Dial-IQTM, has been named a 2012 CUSTOMER Magazine 'Product of the Year' award winner for a second consecutive year. Dial-IQ sets the industry standard for intelligent and integrated outbound, inbound and multi-line dialing, helping to improve sales lead conversion by 77 percent.1

Leads360 added Dial-IQ to its suite of sales solutions in 2011 to meet customer and market demand for integrated dialing. Blending the company's sophisticated approach to sales automation with a dialer was met with great excitement and acceptance by customers, with more than 40 percent of Leads360's customer base now utilizing Dial-IQ.

"We're honored that our intelligent dialer has received the 'Product of the Year' award," said John Reese, Leads360 vice president of marketing. "This award and the product adoption we've seen validate the tireless efforts of our staff in developing an outstanding solution inspired by customer and market needs. Leads360 Dial-IQ paired with our intelligent sales automation solution, LeadManagerTM, has proven to be a real game-changer for organizations who utilize inside sales teams in their selling model."

Leads360 enables sales organizations to effectively manage prospective buyers from lead to close, with systematic phone, email and text messaging follow up that is guided by proven-to-convert industry best practices. Leads360's sales automation solution and integrated dialer, Dial-IQ, focus on three core principles critical to improving lead conversion - improved speed-to-contact, greater selling discipline and increased sales team productivity. The solution also helps ensure that inquiring buyers get a fast response from sellers, contributing to a better customer experience.

"Leads360 was selected to receive a 2012 'Product of the Year' award for its achievement in advancing customer experience management technologies," said Rich Tehrani, CEO, TMC (News - Alert). "Dial-IQ has demonstrated excellnce and ROI for the companies that use it."


The 15th Annual 'Product of the Year' Award winners are published in the January/February 2013 issue of CUSTOMER magazine, www.customerzone360.com.

For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Leads360

Leads360 is a market leading provider of cloud-based intelligent sales automation solutions that drive more effective and efficient sales processes and improved conversion rates. With unmatched expertise, drawn from a dedication to helping more than 5,000 clients automate and improve their lead response and selling processes, Leads360 has become the platform of choice for organizations focused on improving customer acquisition practices and business performance. Leads360 is a privately held company, recently recognized as one of the fastest growing companies in North America by Deloitte (News - Alert). Please visit www.Leads360.com for more information.

TMC's CUSTOMER Magazine

TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp; and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

1 Dial-IQ Boosts Conversion Rates by 77%, Leads360 research, 2011.


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