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TMCNet:  Pivot3 Unveils Support and Professional Services Suite

[February 11, 2013]

Pivot3 Unveils Support and Professional Services Suite

AUSTIN, Texas --(Business Wire)--

Pivot3®, Inc., a leading supplier of video surveillance and virtual desktop infrastructure (VDI) Serverless Storage Appliances, announced today that it has officially launched a new professional services package. The comprehensive professional services, which include training, installation and consulting support, will accelerate and optimize the deployment and management of Pivot3 highly available converged storage appliances for video surveillance, VDI and other storage markets.

Pivot3 has invested significantly in the personnel and resources required to provide the expertise and capabilities its customers need to ensure the performance, security and reliability of their surveillance and IT platforms. The company has built a world-class team with a strong understanding of solution and market requirements to drive close collaboration and project success with partners and customers. These value-added services, such as technology and solution training, deployment services and extended warranty options, are critical to helping Pivot3 customers meet their business goals.

"Pivot3 delivers a high level of support to its go-to-market partners, enabling us to ensure succes in all of our project implementations," said Glenn Heywood, Area Sales Manager, Siemens (News - Alert) Industry, Inc. "This professional services package affords us the expertise and resources needed to ensure the operation, safety and dependability of the solutions we deliver around its technology."


Pivot3 professional services deliver value to systems integrators, VARs and end users by ensuring Pivot3 appliances are supported proactively throughout product lifecycle, delivering best-in-class customer satisfaction. This approach enables partners in both the surveillance and VDI markets to deliver a high level of support for end users, tapping into its expertise to quickly troubleshoot issues. On-site installation services allow partners to easily deploy and configure Pivot3 platforms.

"Organizations today face complex IT and surveillance solution challenges, including reduced budgets, insufficient staff and an ever-increasing flow of business demands. With the professional services package, we are able to collaborate with our partners to identify and meet those challenges head-on," said Paul Kaeley, Vice President and General Manager of Services, Pivot3. "Pivot3 professional services ensures peace of mind from system deployment to daily use, while ensuring our customers maximize business success in their projects."

About Pivot3

Pivot3 was founded in 2003 on the idea that today's stack of virtual servers, shared storage and networks could be converged to drive down complexity and cost while dramatically increasing scale-out performance. Today, Pivot3 has over 600 customers across the globe deploying Pivot3 vSTAC™ converged storage and compute appliances. Pivot3 products are deployed in the video surveillance and virtual desktop markets, and have seen particular success in the public sector, transportation, gaming, education and retail vertical segments. The company has won numerous awards and was most recently selected by the Wall Street Journal for the prestigious "2011 Next Big Thing" category. To learn more about Pivot3, visit www.pivot3.com.


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