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[February 11, 2013]
Innovative Cloud Computing and IT Support Services Provider Launches Global 24x7 Virtual Service Desk Solution With AltiGen's MaxACD for Lync
SAN JOSE, CA, Feb 11, 2013 (MARKETWIRE via COMTEX) -- AltiGen Communications, Inc. (OTCQX: ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, today announced that Auxilion (www.auxilion.com) has deployed AltiGen's MaxACD contact center solution for Microsoft Lync. Auxilion is an innovative virtual support services provider that uses Microsoft cloud technology and a virtual workforce to deliver affordable, enterprise-quality business outsourcing solutions in the areas of IT support services, customer support and project support.
Auxilion recently replaced its aging Nortel Meridian phone system with Microsoft Lync, which provides a complete unified communications solution encompassing voice, video, IM, conferencing and desktop sharing. In addition, Auxilion needed a turn-key Microsoft certified contact center solution that included advanced call routing, agent monitoring/management, call recording and reporting for its virtual support services.
"As a global innovator in cloud-based IT support services built on Microsoft technology, the use of Microsoft Lync as our primary Unified Communications solution made absolute sense," said Graham Quinn, CTO at Auxilion. "In order for Auxilion to ensure the best level of service for our clients, we deployed AltiGen's state-of-the-art MaxACD contact center for Lync after evaluating a number of other contact center solutions. We needed a solution that was cost-effective, easy-to-use and manage, and future proof, allowing us to expand the system as needed according to our growth plans. AltiGen was the only solution that met all of our requirements." Powered by AltiGen MaxACD, Auxilion's Virtual Service Desk is able to utilize advanced features like skills based routing and priority queuing to deliver best-in-class customer service and support.
Skills-based routing allows callers to be identified and connected to the agent best qualified to provide support across Auxilion's virtual service center, and priority queuing allows Auxilion to offer different levels of support to different customer segments.
"Auxilion's Virtual Service Desk is innovative and unique," said Paul Fullman, AltiGen Vice President for EMEA. "We are delighted that MaxACD fits perfectly in Auxilion's Microsoft cloud architecture to allow the company to optimize its virtual workforce." About AltiGen Communications AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
Safe Harbor Statement This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued effectiveness of our MaxACD Contact Center integrating with the Lync client, which allows utilization of advanced features like skills based routing and priority queuing to deliver best-in-class customer service and support as well as skills-based routing allows callers to be identified and connected to the agent best qualified to provide support. The forward-looking statements contained in this press release are also subject to unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of AltiGen's performance, please refer to AltiGen's audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2012. Since these statements involve risks and uncertainties and are subject to change at any time, the Company's actual results could differ materially from expected results. Forward-looking statements speak only as of the date the statement was made. The Company does not undertake any obligation to update any forward-looking statements.
SOURCE: AltiGen Communications
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